Service Delivery Advisor

7 days ago


Derby, Derby, United Kingdom Stok UK Careers Full time

Job Description

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This role is instrumental in providing back-office support for the key account managers and operations team in delivering operational service to clients. As a Customer Support Coordinator, you will be the first point of contact for all internal and external matters relating to the end customer experience.

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  • You will support Key Account Management with queries relating to client performance, investigating and resolving stock/inventory or transport queries by liaising with our internal customers.">
  • Liaise with clients and respond to queries by client SLAs, including liaison with other Arvato departments to resolve customer queries.">
  • You will also liaise with the end customers on booking slots and delivery dates, as well as liaise with other Arvato departments to progress any ad hoc operational and transport requirements.">
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About You

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We are looking for an individual who can work in a hybrid environment with the base location in East Midlands. The ideal candidate will have excellent communication skills and be able to work effectively in a team.

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Estimated Salary: £25,000 - £30,000 per annum, depending on experience.



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