Client Care Advisor Professional

4 weeks ago


Derby, Derby, United Kingdom VC Evidensia UK Full time
Role Overview
In our 12-month fixed-term contract, you will take on the role of a Client Care Advisor at VC Evidensia UK. This position is ideal for those seeking a supportive and challenging work environment. As the first point of contact for clients, you will provide a warm and professional welcome while ensuring the smooth operation of our practice.

Key Responsibilities
- Provide support to team members as needed
- Assist clients with queries over the phone and in person
- Offer reassurance and empathetic support to clients during their visits

Working Pattern
This full-time role involves working 40 hours per week, with shifts between 7:00 AM and 11:00 PM, Monday to Friday. You will also participate in a 1-in-3 weekend rota with shifts from 8:00 AM to 11:00 PM. Flexibility to cover core hours and occasional additional shifts for holiday or sickness cover is required.

Salary Details
The estimated salary for this position is £26,000 - £30,000 per annum, based on the location and industry standards. Additionally, you will receive 6.6 weeks' annual leave, plus your birthday off added to your holiday allowance. We also offer enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.

Benefits Package
We pride ourselves on providing a comprehensive benefits package that includes a cycle-to-work scheme, employee wellbeing initiatives, non-accidental injury support, and learning and development opportunities through the IVC Evidensia Academy. You will also have access to Pawsome Benefits, which offers discounts and cashback with hundreds of retailers. Discounted staff pet care is also available.
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