Financial IT Service Desk Lead
2 days ago
We are seeking an experienced Financial IT Service Desk Lead to join our team at Ascent People Ltd. This is a challenging role that requires a strong background in IT service management, with a focus on providing exceptional customer service and support.
About the Company:Ascent People Ltd is a leading provider of IT services to financial institutions. Our team is dedicated to delivering high-quality support and solutions to our clients.
This is a senior-level position that involves handling and resolving complex IT issues for our clients. The successful candidate will have a minimum of 5 years of experience in a similar role and will be proficient in ITSM software, Google Apps/O365, Windows OS (10/11), Android/iOS, MDM solutions, Active Directory, VOIP systems, and Windows Server.
The ideal candidate will have excellent communication skills, both written and verbal, and will be able to work effectively in a fast-paced environment. They will also have a full UK driving license and hold an ITIL certification (preferred).
As a Financial IT Service Desk Lead, you will be responsible for:
- Providing expert-level support to our clients via phone, email, or remote desktop
- Resolving complex IT issues in a timely and efficient manner
- Collaborating with internal teams to resolve issues and improve processes
- Documenting and tracking all incidents, problems, and changes using our ITSM software
We offer a competitive salary package including a pension, life assurance, and employee assistance program. Our salary range for this position is between £45,000 and £60,000 per annum, depending on experience.
-
Service Desk Agent
5 days ago
Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeJob Title: Service Desk AgentWe are seeking a Service Desk Agent to join our team at TeamLogic IT, SE Grand Rapids, MI. This is a key role that requires strong technical knowledge and excellent communication skills.The successful candidate will have a proven track record in call handling, experience of working in a service environment, and good technical...
-
Financial Services Help Desk Lead
1 week ago
Liverpool, Liverpool, United Kingdom Ascent People Ltd Full timeJob Description: Our company, Ascent People Ltd, is committed to delivering high-quality services to our clients, and we need a skilled Senior Service Desk Analyst to help us achieve this goal. As a key member of our IT team, you will play a critical role in ensuring that our organization runs smoothly and efficiently. About the Job: In this challenging and...
-
Liverpool IT Service Desk Manager
1 week ago
Liverpool, Liverpool, United Kingdom Ascent People Ltd Full timeJob Title: Senior Service Desk Analyst- Financial IT Services">Job Type: Full-time">Location: Liverpool">About Us">Ascent People Ltd is a leading provider of IT services, and we are seeking an experienced Senior Service Desk Analyst- Financial IT Services to join our team.">About the Role">">Provide first and second-line technical support to internal...
-
IT Service Desk Director
1 month ago
Liverpool, Liverpool, United Kingdom The Investigo Group Full timeAbout the Role:We are seeking a highly skilled IT Service Desk Manager to lead our team in delivering exceptional technical support and customer service. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the team, ensuring high-quality technical support and customer service to our users.Key...
-
IT Service Desk Director
7 days ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeJob Title: IT Service Desk DirectorLocation: Liverpool, Merseyside, North West EnglandAbout The Company:The Investigo Group is a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions.We are committed to equal opportunities and value diversity, equity and inclusion at our...
-
Technical Service Desk Lead
1 week ago
Liverpool, Liverpool, United Kingdom EA First Full timeJob OverviewWe are seeking an experienced IT Service Desk Analyst to join our team in Liverpool, England. The successful candidate will be responsible for providing day-to-day IT support to our clients, ensuring that their technical issues are resolved efficiently and effectively.
-
IT Service Desk Professional
1 week ago
Liverpool, Liverpool, United Kingdom Taranto Systems Limited Full timeJoin Our Team as an IT Service Desk ProfessionalTaranto Systems Limited, a pioneering company in traffic management and parking enforcement solutions, is looking for an experienced IT Service Desk Professional to join our team in Liverpool.This is a great opportunity for someone who is passionate about providing exceptional customer service and resolving...
-
IT Service Desk Specialist
7 days ago
Liverpool, Liverpool, United Kingdom EA First Full timeAbout the RoleThe IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service Desk processes. They will collaborate with service analysts across all functions to meet and exceed agreed Service Level Agreements.The ideal candidate will have previous experience handling a high...
-
Service Desk Operations Manager
1 week ago
Liverpool, Liverpool, United Kingdom Agility Resoucing Full timeBenefits:At Agility Resourcing, we offer a range of benefits to our employees, including a competitive salary, comprehensive training and development program, and a supportive and collaborative team environment.Job Summary:We are seeking a highly motivated and experienced Service Desk Operations Manager to join our team at Agility Resourcing. The successful...
-
IT Service Desk Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeAbout This OpportunityTeamLogic IT, SE Grand Rapids, MI is looking for a skilled Service Desk Technician to join our team.This is a full-time role with shift work between 8am-6pm, 35 hours a week.The successful candidate will be based in Paisley and must be within commuting distance.The rate for this position is £175 per day.Job DescriptionLength: Until...
-
IT Service Desk Specialist
2 days ago
Liverpool, Liverpool, United Kingdom EA First Full timeAbout the CompanyEA First is a global recruitment agency partnering with leading organisations to find top talent.We are currently working with a multinational FTSE 100 client seeking an IT Service Desk Analyst to join their team.
-
Service Desk Team Lead
7 days ago
Liverpool, Liverpool, United Kingdom EA First Full timeJob DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team covering UK and Ireland. The successful candidate will be working at the forefront of one of the UK's largest businesses, providing 1st & 2nd line support.Key responsibilities include delivering day-to-day activities, collaborating with service analysts, completing relevant...
-
IT Service Desk Specialist
7 days ago
Liverpool, Liverpool, United Kingdom SitePoint Pty Full timeAbout the CompanyEA First, a leading global organization, is currently working with a FTSE 100 client in Liverpool, England. This exciting opportunity has arisen due to an internal promotion, offering a chance for a Senior IT Service Desk Analyst to expand their technical skills within a renowned manufacturing setting.The ideal candidate will be responsible...
-
Service Desk Operations Manager
1 week ago
Liverpool, Liverpool, United Kingdom EA First Full timeCompany OverviewWe are EA First, a leading recruitment agency specialising in IT and technology roles. We are currently working with a global FTSE 100 client who are looking for an IT Service Desk Analyst.About the RoleThe IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service...
-
Technical Service Desk Manager
1 month ago
Liverpool, Liverpool, United Kingdom J. & J. Denholm Limited (The Denholm Group) Full timeService Desk Lead at J. & J. Denholm Limited (The Denholm Group)We are seeking a highly skilled Technical Service Desk Manager to oversee the daily operations of our IT service desk, manage support staff, and ensure timely resolution of technical issues. With a turnover of c.£400 million and over 1700 employees across four divisions, this is a fantastic...
-
Help Desk Technician
5 days ago
Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeJob Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at TeamLogic IT, SE Grand Rapids, MI. This is a key role that requires strong technical knowledge and excellent customer service skills.The ideal candidate will have a proven track record in call handling, experience of working in a service environment, and good...
-
First-Line IT Service Desk Professional
3 days ago
Liverpool, Liverpool, United Kingdom VIQU Limited Full timeVersatile Help Desk positions available at VIQU Limited in Liverpool! We're looking for an enthusiastic First-Line IT Service Desk Professional to provide top-tier technical assistance to our clients. As a pivotal member of the Service Desk team, you'll resolve various Windows-based issues while ensuring seamless interactions with internal stakeholders.Key...
-
IT Service Desk Engineer
1 month ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeAbout the OpportunityThe Investigo Group is looking for an experienced IT Service Desk Engineer to join its team. This role offers a challenging and rewarding opportunity to provide exceptional technical support and customer service to our clients.Responsibilities:Provide first-line technical support to users, troubleshooting and resolving issues via phone,...
-
IT Service Desk Expert
1 month ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeJob DescriptionThis is a fantastic opportunity to become part of our expanding IT team and contribute to delivering exceptional technical support and customer service. As a Technical Customer Support Engineer, you will be responsible for triaging issues, fulfilling service requests, and managing user accounts while maintaining a high level of customer...
-
IT Service Desk Analyst
1 week ago
Liverpool, Liverpool, United Kingdom SitePoint Pty Full timeJob OverviewWe are seeking a highly skilled IT Service Desk Analyst to join our team in Liverpool, England. The ideal candidate will have experience in a commercial enterprise environment and be proficient in Automation and Powershell.