German Customer Support Specialist
3 weeks ago
About Protein Works
Founded in 2012, Protein Works is dedicated to transforming the sports nutrition landscape. Our commitment to quality and exceptional customer service is at the forefront of our operations. As a German Customer Support Specialist, you will be instrumental in fostering customer satisfaction and loyalty.
Key Responsibilities
- Enhance customer experience through creative and effective strategies
- Establish key performance indicators to evaluate the success of customer satisfaction efforts
- Strive for excellence in ratings on platforms such as Trust Pilot and NPS
- Deliver tailored advice and assistance to customers across multiple communication channels
- Oversee social media engagement and cultivate online communities
- Address inquiries related to orders and deliveries
- Work closely with the marketing team to maintain brand integrity
Qualifications
- Collaborative team member with a strong drive to achieve objectives
- Creative thinker with a strategic approach
- Exceptional customer service abilities
- Enthusiastic learner and mentor
- Outstanding interpersonal and communication skills
- Demonstrated success in sales or customer service roles
- Fluency in written and spoken German
If you are a driven individual who is passionate about making a significant impact and is ready to embrace a new opportunity in the health and fitness sector, we encourage you to consider this role.
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