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German Customer Experience Specialist
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Runcorn, Halton, United Kingdom Bonbon Languages Full time{"title": "Customer Experience Executive - German Language", "description": "Job SummaryWe are seeking a highly motivated and experienced Customer Experience Executive to join our team. As a German Language Customer Experience Executive, you will be responsible for providing exceptional customer service to our growing German-speaking customer base.Key...
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Customer Experience Executive
2 months ago
We are seeking a highly motivated and experienced Customer Experience Executive to join our team at Protein Works. As a key member of our Sales and Marketing Team, you will be responsible for delivering exceptional customer experiences and driving business growth in the German market.
Key Responsibilities- Develop and implement a customer-centric approach to customer management, focusing on proactive handling of customer emotions and creating moments of wow within the customer journey.
- Manage and deliver key performance targets, including increasing new customer numbers, improving retention rates, and enhancing word of mouth marketing, brand loyalty, and advocacy.
- Work closely with the wider marketing team to deliver personalized and on-brand experiences to customers across all touchpoints.
- Ensure the brand is represented to the highest possible degree in all interactions, posts, and engagements across all countries at all times.
- Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences.
- Excellent communication and interpersonal skills, with the ability to build positive, productive relationships with customers and colleagues.
- High standards for quality of delivery, with a keen eye for detail and a passion for delivering business impact.
- Language capabilities and high standard of written and spoken German.
- Proven experience and an impressive track record of self-development, with a growth mindset and a love of learning.
As a Customer Experience Executive at Protein Works, you will have the opportunity to work with a dynamic and innovative team, driving business growth and delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.