Customer Experience Leader
1 month ago
The Director of Customer Experience for Michael Page is responsible for driving a culture of customer-centricity, listening to customer feedback, and working with stakeholders to shape the best possible services.
Key Responsibilities- Represent Michael Page in shaping and influencing the delivery of customer-facing services, working in partnership with internal and external stakeholders.
- Design, develop, and deliver a seamless customer experience across the business.
- Develop and deliver customer experience, neighbourhood management, customer engagement, and customer insight strategies to deliver high customer satisfaction.
- Ensure compliance with housing and customer legislation.
- Lead the delivery of excellent neighbourhood and housing management services, including customer services, customer communications, resolution management, and repairs & maintenance.
- Drive the use of data, customer insight, and business intelligence to drive change and deliver business improvements.
- Evidence of customer experience strategy development and delivery that aligns with business strategy.
- Understanding of housing management and repairs & maintenance.
- Able to evidence a passion for engaging with customers to shape strategy, service design, and delivery.
- Data-driven to enhance the customer experience, improve business efficiency, and inform strategy development.
- Demonstrable strategic financial and business acumen.
- Willingness to undertake study to gain relevant Housing Management qualifications as required.
- £88,000 annual salary
- £4,000 car allowance
- Agile & hybrid working
- Generous annual leave allowances with the option to buy/sell holidays
- Excellent pension scheme
- Health cash plan
- CPD opportunities
- Health & wellbeing
For a confidential discussion regarding this opportunity, please contact Daniel Ogden - Associate Director for Michael Page via LinkedIn or Email.
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