Customer Experience Leader

1 month ago


Runcorn, Halton, United Kingdom Michael Page Full time
Customer Experience Director

The Director of Customer Experience for Michael Page is responsible for driving a culture of customer-centricity, listening to customer feedback, and working with stakeholders to shape the best possible services.

Key Responsibilities
  1. Represent Michael Page in shaping and influencing the delivery of customer-facing services, working in partnership with internal and external stakeholders.
  2. Design, develop, and deliver a seamless customer experience across the business.
  3. Develop and deliver customer experience, neighbourhood management, customer engagement, and customer insight strategies to deliver high customer satisfaction.
  4. Ensure compliance with housing and customer legislation.
  5. Lead the delivery of excellent neighbourhood and housing management services, including customer services, customer communications, resolution management, and repairs & maintenance.
  6. Drive the use of data, customer insight, and business intelligence to drive change and deliver business improvements.
  7. Evidence of customer experience strategy development and delivery that aligns with business strategy.
  8. Understanding of housing management and repairs & maintenance.
  9. Able to evidence a passion for engaging with customers to shape strategy, service design, and delivery.
  10. Data-driven to enhance the customer experience, improve business efficiency, and inform strategy development.
  11. Demonstrable strategic financial and business acumen.
  12. Willingness to undertake study to gain relevant Housing Management qualifications as required.
Job Offer
  1. £88,000 annual salary
  2. £4,000 car allowance
  3. Agile & hybrid working
  4. Generous annual leave allowances with the option to buy/sell holidays
  5. Excellent pension scheme
  6. Health cash plan
  7. CPD opportunities
  8. Health & wellbeing

For a confidential discussion regarding this opportunity, please contact Daniel Ogden - Associate Director for Michael Page via LinkedIn or Email.



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