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German Speaking Customer Experience Representative
1 month ago
Job Title: German Speaking Customer Experience Representative
Job Summary: We are seeking a highly motivated and fluent German speaker to join our customer experience team as a German Speaking Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our growing German-speaking customer base.
Key Responsibilities:
- Manage live chat interactions, predominantly in German, but also handle English inquiries.
- Respond to customer emails and phone calls, ensuring timely and accurate solutions.
- Assist with translation tasks and ensure content is customer-friendly for the German market.
- Work cross-functionally with the marketing team and contribute to customer experience improvements.
- Maintain a high standard of communication, representing the brand with professionalism and efficiency.
- Take ownership of customer queries, aiming to resolve them at the first point of contact.
- Collaborate with the Head of Customer Experience and broader CX team to enhance overall service quality.
Requirements:
- Native-level or fluent German speaker with fluent English.
- Prior experience in customer service, if in an eCommerce environment, even better
- Motivated and really sees this role as for you
- Team-oriented, valuing collaboration and support across departments.
- Self-starter who thrives in a dynamic, high-growth environment.
Benefits:
- Salary up to £28,000 per annum (with flexibility for an exceptional candidate).
- Bonus scheme and Vitality healthcare (after one year).
- 25 days holiday + bank holidays, plus your birthday off.
- Pension: 5% employer contribution.
- Cycle-to-work scheme.
- Staff discounts on company products.
Why Work with Us:
We are a fast-growing, dynamic eCommerce brand in the wellness sector, known for our strong team culture and commitment to delivering exceptional customer service. As a German Speaking Customer Experience Representative, you will play a key role in our expansion into international markets and have opportunities to develop your skills and progress into marketing or other areas of the business as it grows.