German Speaking Customer Experience Representative

4 weeks ago


Runcorn, Halton, United Kingdom Bonbon Languages Full time

Job Title: German Speaking Customer Experience Representative

Job Summary: We are seeking a highly motivated and detail-oriented German Speaking Customer Experience Representative to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional customer service to our growing German-speaking customer base.

Key Responsibilities:

  • Manage live chat interactions, predominantly in German, but also handle English inquiries.
  • Respond to customer emails and phone calls, ensuring timely and accurate solutions.
  • Assist with translation tasks and ensure content is customer-friendly for the German market.
  • Work cross-functionally with the marketing team and contribute to customer experience improvements.
  • Maintain a high standard of communication, representing the brand with professionalism and efficiency.
  • Take ownership of customer queries, aiming to resolve them at the first point of contact.
  • Collaborate with the Head of Customer Experience and broader CX team to enhance overall service quality.

Requirements:

  • Native-level or fluent German speaker with fluent English.
  • Prior experience in customer service, if in an eCommerce environment, even better
  • Motivated and really sees this role as for you
  • Team-oriented, valuing collaboration and support across departments.
  • Self-starter who thrives in a dynamic, high-growth environment.

Benefits:

  • Salary up to £28,000 per annum (with flexibility for an exceptional candidate).
  • Bonus scheme and Vitality healthcare (after one year).
  • 25 days holiday + bank holidays, plus your birthday off.
  • Pension: 5% employer contribution.
  • Cycle-to-work scheme.
  • Staff discounts on company products.

Why Work with Us:

We are a fast-growing, dynamic eCommerce brand in the wellness sector, known for our strong team culture and commitment to delivering exceptional customer service. As a German Speaking Customer Experience Representative, you will play a key role in our expansion into international markets and have opportunities to develop your skills and progress into marketing or other areas of the business as it grows.



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