Customer Service Representative
1 week ago
At Entain, we're looking for a skilled Customer Service Representative to join our team. As a Retail Customer Service Manager, you'll be responsible for delivering top-notch customer service and driving standards on a daily basis.
### Key Responsibilities
* Deliver outstanding customer service
* Always urge safer gambling
* Take bets on a wide range of sports and events
* Process customer transactions, including cash handling
* Help demonstrate our products and betting terminals to customers
* Handle customer complaints or concerns with empathy and problem-solving skills
* Work towards defined targets and goals
* Maintain high shop standards
* Open or close the shop as needed
### Working Patterns
This position requires availability from Monday to Friday, 5pm to 10pm, and Saturday and Sunday, 8am to 10pm. This includes weekends and bank holidays. Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts, and will vary week to week. As a key holder, you'll be responsible for opening and closing the shop.
### Qualifications
* You must be 18 years of age or over to work in one of our betting shops
* Passion for delivering great customer service
* Ability to build strong relationships and communicate effectively
* Self-motivated and proactive
* Ability to deal with challenging situations in a calm and professional manner
### Benefits
At Entain, we offer a competitive salary, optional overtime, a pension scheme, and annual ShareSave. You'll also receive discounts with hundreds of retailers through Entain Deals, healthcare and wellbeing support, and development opportunities. And, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes.
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