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    Job DescriptionWe are Protein Works, a health and fitness brand that puts pure quality and wow service before the lowest possible price. We're looking for a German Customer Experience Executive to join our team and help us deliver an exceptional customer experience.Key Responsibilities:Proactively handle customer inquiries and concerns through various...

German Customer Experience Executive

2 months ago

Runcorn, Halton, United Kingdom Protein Works Full time

About Us

Protein Works is a leading health and fitness brand that prioritizes pure quality and exceptional customer service. We're committed to delivering an unparalleled customer experience that sets us apart from the competition.

Job Summary

We're seeking a highly motivated and experienced Customer Experience Manager to join our team in the German market. As a key member of our team, you'll be responsible for driving change from a service-based to an experience-based approach to customer management.

Key Responsibilities

• Develop and implement a customer experience strategy that aligns with our brand values and goals

• Collaborate with cross-functional teams to ensure seamless customer interactions across all touchpoints

• Analyze customer feedback and data to identify areas for improvement and implement changes

• Develop and maintain relationships with key stakeholders, including customers, partners, and suppliers

• Stay up-to-date with industry trends and best practices in customer experience management

Requirements

• 3+ years of experience in customer experience management or a related field

• Proven track record of delivering exceptional customer experiences and driving business growth

• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders

• Fluency in German and English, with the ability to communicate effectively in both languages

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a leading health and fitness brand

• Collaborative and dynamic work environment

• Professional development and growth opportunities