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German Customer Experience Manager

2 months ago

Runcorn, Halton, United Kingdom Protein Works Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Protein Works. As a key member of our Sales and Marketing Team, you will be responsible for delivering exceptional customer experiences across all touchpoints.

Key Responsibilities
  • Develop and implement a customer-centric approach to drive business growth and increase customer satisfaction.
  • Collaborate with cross-functional teams to design and deliver personalized customer experiences that meet and exceed customer expectations.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance the overall customer experience.
  • Work closely with the marketing team to develop and execute marketing campaigns that drive customer engagement and loyalty.
  • Manage and maintain high-quality customer relationships through proactive communication and issue resolution.
Requirements
  • Proven experience in customer experience management or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret customer feedback and data to inform business decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Fluency in German language, both written and spoken.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer experience professional looking for a new challenge, we encourage you to apply for this exciting opportunity.