German Customer Experience Specialist

7 days ago

Runcorn, Halton, United Kingdom Protein Works Full time
About Us

We are Protein Works, a leading health and fitness brand that's passionate about delivering pure quality and wow service to our customers.

Job Title: German Customer Experience ExecutiveJob Summary

We're seeking a highly motivated and customer-focused German Customer Experience Executive to join our team. As a key member of our Customer Experience team, you'll be responsible for delivering exceptional customer experiences across various touchpoints, including phone, email, live chat, and social media.

Key Responsibilities
  • Proactively handle customer inquiries and concerns, providing personalized advice and solutions to ensure customer satisfaction.
  • Implement and manage key performance indicators (KPIs) to measure the effectiveness of our customer experience strategy.
  • Collaborate with the wider marketing team to deliver personalized and on-brand experiences to our customers.
  • Manage and deliver key performance targets, ensuring the brand is represented to the highest possible degree in all interactions.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
  • High standards for quality of delivery, with a passion for service and a commitment to excellence.
  • Proven experience in customer-facing roles, with a track record of delivering results and exceeding targets.
  • Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions.
  • Fluency in German, both written and spoken, with a high standard of language proficiency.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a German Customer Experience Executive, you'll be part of a talented team that's passionate about delivering exceptional customer experiences.

We're looking for someone who is passionate about customer service, has a strong work ethic, and is committed to excellence. If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you.

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