German Customer Experience Manager

7 days ago

Runcorn, Halton, United Kingdom Protein Works Full time
Job Description

About Us

Protein Works is a leading health and fitness brand that prioritizes pure quality and exceptional customer service. We're a team of innovators who challenge the status quo and strive to deliver an unparalleled customer experience.

Job Summary

We're seeking a highly motivated and customer-focused German Customer Experience Executive to join our team. As a key member of our Customer Experience team, you'll be responsible for delivering personalized advice and support to our customers, ensuring their experience with our brand is exceptional and memorable.

Key Responsibilities

  • Proactively handle customer inquiries and concerns, providing timely and effective solutions.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improve customer experience.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Stay up-to-date with industry trends and best practices in customer experience.

Requirements

  • Fluent German language skills and high standard of written and spoken communication.
  • Proven customer service or sales experience, with a track record of delivering exceptional results.
  • Strong analytical and problem-solving skills, with the ability to think creatively.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer

As a German Customer Experience Executive at Protein Works, you'll have the opportunity to work with a dynamic and innovative team, driving business growth and delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

Language Code

en-US

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