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German Customer Experience Specialist
2 months ago
We are Protein Works, a health and fitness brand that puts pure quality and wow service before the lowest possible price.
As a German Customer Experience Executive, you will be responsible for proactively handling the emotion-based experience of our customers in the UK.
Key Responsibilities:
- Deliver personalized advice reactively and proactively to our customers through various communication methods, such as phone calls, live chat, email, and social media.
- Manage real-time Social Media DMs, helping to build our communities and deliver a real-time, personalized experience to our customers.
- Handle operational elements of our customer's experience with the brand, including order and delivery queries.
- Manage your daily tasks, output, and achievement to set KPIs, with the goal of outperforming to expectation.
- Constantly manage and deliver key performance targets.
- Work closely with the wider marketing team to deliver personal and on-brand experience to our customers.
- Ensure the brand is represented to the highest possible degree in all interactions, posts, engagements across all countries at all times.
Requirements:
- A team player and lover of hitting targets.
- Growing strategic mindset and appreciation.
- Creative and lover of brands.
- Passionate about service, helping people, and getting a kick on the extra mile.
- Avid self-learner & teacher.
- You have high standards for quality of delivery from yourself and from others.
- You are positively impatient.
- You are great at building positive, productive relationships.
- You have excellent interpersonal skills, and you are able to clearly communicate.
- You are a highly motivated self-starter with a flexible, can-do attitude.
- You are an uncommonly fast-learner.
- You place a high value on delivering business impact.
Essential Requirements:
- Language capabilities and high standard of written and spoken German.
- Customer service or sales experience – we need to see you can handle people effectively.
- Proven experience and an impressive track record of self-development.
- Creative, high energy, innovative, proactive, and resourceful individual ready to take on a challenge.
- Proven track record of delivering to target.
- Relationship builder at speed and scale and able to show evidence of this.
- Keen negotiator and have a track record to talk of, even if that's personal negotiations, they all count.
- Passion for health, fitness, and training.
