Customer Complaints Resolution Specialist
4 weeks ago
Customer Complaints Resolution Specialist
We are seeking a skilled Customer Complaints Resolution Specialist to join our team at Direct Collection Bailiffs Ltd. As a Customer Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.
Key Responsibilities:
- Investigate customer complaints and gather relevant information
- Communicate with customers to resolve complaints and provide a satisfactory resolution
- Escalate complex complaints to senior management as necessary
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
About Us:
Direct Collection Bailiffs Ltd is a leading debt recovery company that provides a range of services to clients across the UK. We are committed to delivering excellent customer service and providing a fair and efficient debt recovery process.
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