Customer Complaints Resolution Specialist

4 weeks ago


Runcorn, Halton, United Kingdom Direct Collection Bailiffs Ltd Full time

Customer Complaints Resolution Specialist

We are seeking a skilled Customer Complaints Resolution Specialist to join our team at Direct Collection Bailiffs Ltd. As a Customer Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.

Key Responsibilities:

  • Investigate customer complaints and gather relevant information
  • Communicate with customers to resolve complaints and provide a satisfactory resolution
  • Escalate complex complaints to senior management as necessary

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills

About Us:

Direct Collection Bailiffs Ltd is a leading debt recovery company that provides a range of services to clients across the UK. We are committed to delivering excellent customer service and providing a fair and efficient debt recovery process.



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