Technical Service Specialist

6 days ago

Runcorn, Halton, United Kingdom ZOLL Medical Corporation Full time

ZOLL Medical Corporation is seeking a highly skilled Technical Service Specialist to join their Runcorn depot. The ideal candidate will have a strong technical knowledge of resuscitation equipment and be able to perform a range of administrative and technical tasks.


Main Responsibilities:


The position of the Technical Service Specialist includes the following administrative and technical tasks: planning and execution of service processes, development of service offers, assumption of tasks, accounting, and logistics, as well as maintenance and repair of ZOLL Medical resuscitation products.


Key Functions:


The successful candidate will be responsible for:



  • Customer Query triage, fault finding, and repairing routing
  • Performing regular maintenance on ZOLL devices
  • Executing STK / MTK's according to MPG
  • Performing input and output quality checks
  • Making sure all tasks are done well on time, minimizing overall TAT (turnaround times)
  • Accurate documenting of fault findings, creating detailed service reports
  • Tracking of activities in the Complaint Management System database
  • Handling of incoming customer calls and inquiries
  • Building strong relationships with Sales, Customer Service, and Business Partners
  • Managing and minimizing customer complaints and ensuring they are satisfactorily closed
  • Hands-on contribution to the day-to-day output of the department
  • Ensuring that all legal and regulatory requirements are met in a timely fashion

Requirements:


The ideal candidate will have:



  • Relevant degree and practical working experience
  • IT equipment, networking competences (e.g., MS Office)
  • Diagnostic and measurement equipment
  • General knowledge of all engineering disciplines
  • Strong technical knowledge of resuscitation equipment
  • Strong knowledge of local laws and regulations for medical products, focusing on MDR, EN 60601, EN 62353, etc.

About ZOLL Medical Corporation:


ZOLL Medical Corporation is a leading developer and manufacturer of lifesaving medical devices and software solutions. The company's Acute Care Technology division is dedicated to improving patient outcomes and delivering world-class customer service.

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