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Technical Service Specialist
2 months ago
ZOLL Medical Corporation is seeking a highly skilled Technical Service Specialist to join their Runcorn depot. The ideal candidate will have a strong technical knowledge of resuscitation equipment and be able to perform a range of administrative and technical tasks.
Main Responsibilities:
The position of the Technical Service Specialist includes the following administrative and technical tasks: planning and execution of service processes, development of service offers, assumption of tasks, accounting, and logistics, as well as maintenance and repair of ZOLL Medical resuscitation products.
Key Functions:
The successful candidate will be responsible for:
- Customer Query triage, fault finding, and repairing routing
- Performing regular maintenance on ZOLL devices
- Executing STK / MTK's according to MPG
- Performing input and output quality checks
- Making sure all tasks are done well on time, minimizing overall TAT (turnaround times)
- Accurate documenting of fault findings, creating detailed service reports
- Tracking of activities in the Complaint Management System database
- Handling of incoming customer calls and inquiries
- Building strong relationships with Sales, Customer Service, and Business Partners
- Managing and minimizing customer complaints and ensuring they are satisfactorily closed
- Hands-on contribution to the day-to-day output of the department
- Ensuring that all legal and regulatory requirements are met in a timely fashion
Requirements:
The ideal candidate will have:
- Relevant degree and practical working experience
- IT equipment, networking competences (e.g., MS Office)
- Diagnostic and measurement equipment
- General knowledge of all engineering disciplines
- Strong technical knowledge of resuscitation equipment
- Strong knowledge of local laws and regulations for medical products, focusing on MDR, EN 60601, EN 62353, etc.
About ZOLL Medical Corporation:
ZOLL Medical Corporation is a leading developer and manufacturer of lifesaving medical devices and software solutions. The company's Acute Care Technology division is dedicated to improving patient outcomes and delivering world-class customer service.