Customer Services Specialist
2 weeks ago
Direct Collection Bailiffs Ltd. is seeking a skilled Customer Services Specialist to join our team. The ideal candidate will have a background in accounts, customer service, or admin, and will be responsible for maximising collections throughout the process of the Collections letter cycle.
The role of the Customer Services Specialist is to handle calls and queries appropriately, in a polite and professional manner. This will include taking payments over the telephone, negotiating suitable payment arrangements with debtors, and updating the status of accounts accordingly via Client systems.
What We Offer:
- Competitive Salary £22,000, increasing to £24,000 after successful completion of probation
- Target-based Bonus Scheme (OTE of £26,400)
- Flexible Working Hours 08:00 – 16:00 or 09:00 – 17:00
- Monday – Friday Schedule (36.5 hours per week)
- Early Finish Fridays
- Dress Down Fridays
- 30 Days Holiday (including Bank Holidays)
- Employee Assistance Programme
- Newly Refurbished Offices
- Free Mersey Gateway Bridge Pass
- Free Parking
- Free Tea and Coffee Facilities
- Free Monthly Lunch
- Company Social Events
- Career Development and Progression Opportunities
- Rapidly Expanding Multi-functional Operation
Requirements:
- Excellent Listener and Communicator
- Ability to Effectively Work in a Team
- Self-motivated and Working Well Towards Targets
- Good PC Literacy Skills, including a good working knowledge of Microsoft Office package
- Previous Experience in a Fast-paced Office/Call Centre Environment desirable but not essential
- Previous Experience in Debt Recovery or Payment Management desirable but not essential as full training is provided
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