Customer Service Representative
3 weeks ago
Role Overview
As a Retail Customer Service Manager at Entain, you will be responsible for delivering exceptional customer service and driving sales in our betting shops. You will be an integral part of the team, working closely with the Shop Manager to achieve targets and goals.
Key Responsibilities
- Provide outstanding customer service, ensuring a positive experience for all customers.
- Process customer transactions, including cash handling and operating betting terminals.
- Help customers with product demonstrations and answer queries.
- Handle customer complaints and concerns in a professional and empathetic manner.
- Work towards defined targets and goals, including sales and customer satisfaction.
- Maintain high shop standards, ensuring a clean and welcoming environment for customers.
Working Patterns
This role requires flexibility, with a typical weekly rota including long opening shifts, long closing shifts, and shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop.
Requirements
- Must be 18 years of age or over.
- Passion for delivering great customer service.
- Ability to communicate effectively and build strong relationships with customers.
- Self-motivated and proactive, with a willingness to learn and develop.
Benefits
- Competitive salary.
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
About Entain
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We are an inclusive and supportive community, where everyone is celebrated for being themselves.
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