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Complaints Resolution Specialist

4 weeks ago

Runcorn, Halton, United Kingdom Semester Full time
Job Title: Complaints Manager

Are you a seasoned social worker looking for a challenging role in child protection? Do you have a passion for ensuring the best possible outcomes for vulnerable children and young people? We are seeking an experienced Complaints Manager to join our team at Semester.

Key Responsibilities:
  • Chair statutory reviews for Children in Care, Child Protection Conferences, and Child in Need meetings.
  • Monitor, assess, and scrutinize the quality and effectiveness of the local authority's planning and support for children in care.
  • Challenge the local authority if the planning for children does not appear to appropriately meet their needs.
  • Chair strategy meetings in relation to Allegations Against Adults Who Work With Children.
  • Act as an independent chair for child protection conferences, children in care statutory reviews, child in need reviews, and other meetings as requested by the head of service.
  • Consult with children in care and decide what actions are necessary to meet the child's needs.
  • Ensure that the child's views are clearly understood and taken into account.
  • Make recommendations towards achievement and endorse the care plan.
  • Act as a responsible adult for identified children and young people who is able to challenge and question on their behalf, the decisions and actions the Local Authority may take with regard to care planning and support arrangements.
  • Monitor, review, and report best practice and poor practice within Children's Services to the Lead Member for Children and Young People and the Strategic Director for Children's Services.
  • Use formal or informal channels for resolution of complaints.
  • Report concerns to senior managers, the Strategic Director for Children's Services, or the Chief Executive for the Council if disputes remain unresolved.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in partnership with personnel within the Local Authority, key partner agencies, children, and young people, their parents, and carers.
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Excellent organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • Excellent competitive pay rate.
  • Free on-going training opportunities.
  • Competitive rates of pay.
  • In-house payroll, providing weekly payments and support.
  • Enhanced DBS completed.