Incident Manager

3 weeks ago

RUNCORN, United Kingdom Barclays Bank Full time
Embark on your journey with Barclays Technology as an Incident Manager. Here you will support service stability by helping manage a range of incidents ensuring that technical teams are focusing and coordinating their efforts to resolve. You will drive down customer incidents, reducing potential complaints and improving our overall service offering. Furthermore, you will identify common themes within incidents to pro-actively identify weakness and drive service improvement.

To be successful as an Incident Manager you should have experience in:
● Understanding the incident lifecycle, Service First and other tools to enable analysis of incident volumes and trends. Engaging in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc) to solve problems creatively and effectively.
● Co-ordinating remediation activity with external vendors and internal business and technology teams to resolve incidents and prevent impact to customers.
● Stakeholder management and communication skills, relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.

Some other highly valued skills include:
● Ability to manage IT Services projects, including driving successful research, and deliverance of integrated solutions to clients.
● Ability to manage IT Services projects, including driving successful research, and deliverance of integrated solutions to clients.
● Ability to consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.

You may be assessed on the key critical skills relevant for success in the role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of our Technology Centre in Knutsford, Cheshire.

**Purpose of the role**

To manage the IT Services department and set the strategic direction, provide support to the banks senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

**Accountabilities**
● Development of strategic direction for IT Services, including the implementation of up-to-date methodologies and processes.
● Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.
● Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
● Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
● Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.
● Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
● Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
● Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

**Assistant Vice President Expectations**
● Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
● Identify ways to mitigate risk and developing new policiesprocedures in support of the control and governance agenda.
● Take ownership for managing risk and strengthening controls in relation to the work done.
● Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
● Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
● Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc) to solve problems creatively and effectively.
● Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
● Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

  • Technical Support Coordinator

    3 days ago

    Runcorn, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    About the RoleODIN Recruitment is currently seeking an experienced Technical Support Coordinator to join their team in Runcorn. This permanent position involves managing incidents effectively, allocating resources efficiently, and maintaining customer awareness.Key ResponsibilitiesCoordinate incident management, ensuring timely allocation and resolution of...

  • Experienced Support Operations Manager

    2 days ago

    Runcorn, Halton, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    ODIN Recruitment is currently seeking an experienced Support Desk Co-ordinator for a permanent position in Runcorn. As a skilled professional in this field, you will play a vital role in managing incidents effectively and allocating resources efficiently.The ideal candidate will be responsible for reporting to the Support Desk Manager and utilizing their...

  • IT Support Desk Manager Assistant

    7 days ago

    Runcorn, Halton, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    Job OverviewWe are currently seeking an experienced IT Support Desk Manager Assistant to join our team at ODIN Recruitment Group Limited in Runcorn. As a key member of our support desk, you will be responsible for effectively allocating and managing incidents to field engineers, utilizing logistical and field engineer resources efficiently.Key...

  • Support Desk Co-ordinator

    1 week ago

    Runcorn, United Kingdom CV-Library Full time

    ODIN Recruitment are current looking for an experience Support Desk Co-ordinator, for a permanent position based in Runcorn. As a Support Desk Co-Ordinator this position reports to the support desk manager being responsible effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineer...

  • Control Room Operator

    5 months ago

    Runcorn, United Kingdom RTS - Rogers Truck Services ltd Full time

    RTS - Rogers Truck Services Ltd Is seeking an applicant to work with our team of controllers assisting and managing 24-hour Roadside & Recovery based incidents. We our seeking to join our team - Breakdown Controller - on a 4 on 4 off basis ( 08.00am -20.00pm) Based at our offices in Runcorn. We operate mobile service vehicles across the Northwest and North...

  • Operating Plant Manager

    3 weeks ago

    Runcorn, United Kingdom CV-Library Full time

    You are purpose driven. Growth minded. Ready to stretch your potential. That’s the spirit of the community you’ll find at Orbia: where the purpose to advance life around the world drives our global team of over 23,000 every single day. From creating solutions to deliver clean water, secure food supplies and reliable information to steering...

  • Support Desk Co-ordinator

    1 week ago

    runcorn, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    ODIN Recruitment are current looking for an experience Support Desk Co-ordinator, for a permanent position based in Runcorn. As a Support Desk Co-Ordinator this position reports to the support desk manager being responsible effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineer...

  • Support Desk Co-ordinator

    5 days ago

    Runcorn, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    ODIN Recruitment are current looking for an experience Support Desk Co-ordinator, for a permanent position based in Runcorn. As a Support Desk Co-Ordinator this position reports to the support desk manager being responsible effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineer...

  • Support Desk Co-ordinator

    5 days ago

    Runcorn, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    ODIN Recruitment are current looking for an experience Support Desk Co-ordinator, for a permanent position based in Runcorn. As a Support Desk Co-Ordinator this position reports to the support desk manager being responsible effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineer...

  • Support Desk Co-ordinator

    7 days ago

    Runcorn, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    ODIN Recruitment are current looking for an experience Support Desk Co-ordinator, for a permanent position based in Runcorn. As a Support Desk Co-Ordinator this position reports to the support desk manager being responsible effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineer...

  • Experienced Operations Manager

    2 weeks ago

    Runcorn, Halton, United Kingdom Koura Global Full time

    Main PurposeTo manage and develop plant operations, operating teams and resources to deliver SHE, quality, production, cost and people development targets in line with the company's SHE and business targets.Role ResponsibilitiesShort- and Medium-Term Planning: Prepare, communicate and control local production schedules to ensure plants operate...

  • Senior HSE Compliance Specialist

    2 weeks ago

    Runcorn, Halton, United Kingdom Michael Page (UK) Full time

    About Our ClientMichael Page is a leading recruitment agency in the UK, partnering with top companies to find the best talent.Job Title: HSE CoordinatorJob DescriptionWe are looking for a highly skilled HSE Coordinator to join our client's team in Runcorn. As HSE Coordinator, you will be responsible for ensuring compliance with all HSE regulations and...

  • Health & Safety Administrator

    6 months ago

    Runcorn, United Kingdom Wincanton Full time

    Key Responsibilities: - Coordinate and facilitate safety training sessions for employees/contractors, including induction training and ongoing refresher courses. - Maintain accurate records of safety incidents, near misses, and corrective actions, and analyze data to identify trends and areas for improvement. - Assist in the investigation of accidents,...

  • Operating Plant Manager

    2 weeks ago

    Runcorn, United Kingdom Koura Full time

    You are purpose driven. Growth minded. Ready to stretch your potential. That’s the spirit of the community you’ll find at Orbia: where the purpose to advance life around the world drives our global team of over 23,000 every single day.From creating solutions to deliver clean water, secure food supplies and reliable information to steering material...

  • Operating Plant Manager

    2 weeks ago

    Runcorn, United Kingdom Koura Full time

    You are purpose driven. Growth minded. Ready to stretch your potential. That’s the spirit of the community you’ll find at Orbia: where the purpose to advance life around the world drives our global team of over 23,000 every single day.From creating solutions to deliver clean water, secure food supplies and reliable information to steering material...

  • Operating Plant Manager

    2 weeks ago

    Runcorn, United Kingdom Koura Full time

    You are purpose driven. Growth minded. Ready to stretch your potential. That’s the spirit of the community you’ll find at Orbia: where the purpose to advance life around the world drives our global team of over 23,000 every single day.From creating solutions to deliver clean water, secure food supplies and reliable information to steering material...

  • Operating Plant Manager

    2 weeks ago

    Runcorn, United Kingdom Koura Full time

    You are purpose driven. Growth minded. Ready to stretch your potential. That’s the spirit of the community you’ll find at Orbia: where the purpose to advance life around the world drives our global team of over 23,000 every single day.From creating solutions to deliver clean water, secure food supplies and reliable information to steering material...

  • Operating Plant Manager

    5 days ago

    Runcorn, United Kingdom Koura Full time

    Job Description You are purpose driven. Growth minded. Ready to stretch your potential. That’s the spirit of the community you’ll find at Orbia: where the purpose to advance life around the world drives our global team of over 23,000 every single day. From creating solutions to deliver clean water, secure food supplies and reliable information to...

  • Support Desk Co-ordinator

    5 days ago

    Runcorn, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    ODIN Recruitment are current looking for an experience Support Desk Co-ordinator, for a permanent position based in Runcorn. Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.As a Support Desk Co-Ordinator this position reports to the support desk manager being responsible effective allocation and...

  • Environmental, Health and Safety Professional

    4 weeks ago

    Runcorn, Halton, United Kingdom newscientist - Jobboard Full time

    We are seeking a highly motivated and experienced Environmental, Health and Safety (EHS) professional to join our team in the EMEA region. As the EHS Manager, you will play a critical role in ensuring the safety, health, and environmental compliance of our operations.Key Responsibilities:Develop and implement comprehensive EHS policies and procedures to...