Customer Support Administrator

3 months ago


Runcorn, United Kingdom Clearway Group Full time

Clearway is the UK's most successful, innovative, and rapidly expanding integrated security services and intelligent protection organisation - designed to protect people, property and assets. Due to our continued growth, we are seeking an Customer Support Administrator to join our team on a permanent basis.

**Why work for Clearway?**

At Clearway, we believe that our employees are our most valuable asset. Not only do we offer a highly competitive salary, but we are also committed to providing a comprehensive benefits package, to ensure your health, well-being, and peace of mind. Here are some of the outstanding benefits we offer:

- **Medicash Cash Plan**: 100% paid company membership, designed to cover routine healthcare expenses.
- **Life Assurance**: We provide all our employees 3x annual life assurance, providing financial security for you and your loved ones.
- **Employee Assistance Programme (EAP)**: Confidential and practical advice, as well as counselling services for you and your family members.
- **Performance-Related Bonus**: All eligible employees have the opportunity to earn a discretionary performance-related bonus.
- **Subsidised Gym Subscription**: Subsidised gym memberships at over 3,000 gyms nationwide.

**Key Responsibilities**:
Responsibilities include but are not limited to:

- Identify customers' needs to achieve satisfaction, escalating complex issues to the appropriate team members when necessary.
- Serve as the main point of contact for clients regarding service inquiries and updates.
- Facilitate communication between service engineers and clients to ensure clarity and alignment of expectations.
- Communicate service status, estimated arrival times, and resolution plans to clients in a timely and professional manner.
- Process orders, installations, and removals accurately and efficiently.
- Booking engineers appointments with customers
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments to ensure seamless customer experiences and resolution of issues.
- Continuously strive to improve customer support processes and procedures.
- Assist with administrative tasks such as data entry, filing, and maintaining documentation.
- Uphold company values and maintain a positive and professional attitude in all interactions with customers and colleagues.

**Key Experience Required**:

- Proven experience in a customer support role or similar position.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to finding solutions.
- Ability to work well under pressure in a fast-paced environment.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to multitask and prioritize tasks effectively.
- A positive attitude and a passion for delivering exceptional customer service.
- Flexibility to adapt to changing priorities and business needs.
- Excellent listening and communication skills
- Accuracy of work undertaken
- Ability to prioritise.
- Team player.
- Salary: £25k per annum
- Location: Runcorn



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