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Administrative Support Officer
2 months ago
About the Role
This is an exciting opportunity to join our team as an Administrative Support Officer, providing comprehensive administrative support to our Musculoskeletal Physiotherapy service.
Main Responsibilities
- Manage telephone enquiries from the public, staff, and other healthcare services, ensuring timely and effective responses.
- Support the MSK Physiotherapy clinics and classes by collating initial referrals, providing reports, and maintaining accurate records.
- Assist with appointment organization, workload management, and stock ordering to ensure efficient operations.
- Develop and maintain good working relationships with the Physiotherapy team, ensuring seamless communication and collaboration.
- Receive and log incoming referrals, ensuring they have been triaged by a senior member of the team and processed efficiently.
- Book patient appointments, schedule clinics, and manage secure archiving of documentation and disposal.
- Produce reports and relevant documents as requested, distributing them as necessary.
- Monitor and order stock items to maintain optimal levels.
- Input patient information onto the computerized patient system, ensuring accuracy and confidentiality.
About Us
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organization that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience for our staff. We aspire to be outstanding for our patients, our communities, and our staff, and are committed to being a great place to receive healthcare, work, and learn.
We are a CQC-rated 'good' organization with 'outstanding' features, working towards university hospital status. Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse, and inclusive employer, recognized as a pioneer in our equality, diversity, and inclusion work.
Person Specification
- Essential:
- 12 months' relevant secretarial/administrative knowledge and experience.
- Desirable:
- Experience of Lorenzo/ICE systems.
- Knowledge of NHS admin practices.
Qualifications
- Essential:
- GCSE or equivalent in Maths and English.
- Desirable:
- Additional qualifications relevant to the role.
Skills
- Essential:
- Good communication skills (telephone, email, written, verbal).
- Knowledge of Microsoft Windows Applications (Word, Excel, Outlook).
- Customer service experience.
- Good organizational skills (ability to prioritize workload).
- Ability to work as part of a team.
- Understanding of confidentiality and data protection.
- Ability to work on own initiative.
- Good interpersonal skills (ability to provide support to others).
- Desirable:
- Familiarity with medical terminology.
