Administrative Support Officer

4 weeks ago


Runcorn, Halton, United Kingdom Warrington and Halton Teaching Hospitals NHSFT Full time

Job Summary

This comprehensive administrative support role will provide invaluable assistance to the Musculoskeletal (MSK) Physiotherapy service across Warrington and Halton services. As an experienced administrator, you will be responsible for managing telephone enquiries, collating initial referrals, and providing reports.

Main Duties

Support the service by managing telephone enquiries from the public, staff, and other healthcare services. Collaborate with clerical colleagues to ensure seamless service delivery.

Assist with the organisation of appointments and workload management. Develop and maintain good working relationships with all members of the Physiotherapy team.

Be responsible for ordering stock items, ensuring stock levels are maintained. Actively participate in service development and contribute to the improvement of administrative processes.

Deal with difficult telephone calls tactfully and sensitively, taking accurate messages and ensuring necessary actions are taken or escalated to the appropriate person.

About Us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience for our staff.

We are part of the Cheshire and Merseyside Integrated Care system, serving a population of 330,000. Our hospitals offer a range of services, including emergency, critical care, and maternity services.

We strive to be an equal, diverse, and inclusive employer, recognised as a pioneer in our equality, diversity, and inclusion work. We are working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

Person Specification

Please refer to the full Job Description attached to this vacancy for more detail about the role.



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