Administrative Support Officer
2 weeks ago
Job Summary:
This comprehensive administrative support role will provide vital assistance to the Musculoskeletal (MSK) Physiotherapy service across Warrington and Halton services.
Main Responsibilities:
- Manage telephone enquiries from the public, staff, and other healthcare services in a professional and courteous manner.
- Support MSK Physiotherapy clinics and classes by collating initial referrals and providing accurate reports.
- Assist with the organization of appointments and workload management to ensure efficient service delivery.
- Collaborate closely with clerical colleagues to achieve shared goals and objectives.
- Order and maintain stock levels to meet the needs of the service.
- Contribute to the development of the service and participate in quality improvement initiatives.
- Deal with difficult telephone calls in a tactful and sensitive manner, taking accurate messages and escalating as necessary.
- Develop and maintain good working relationships with all members of the Physiotherapy team.
- Receive and log incoming referrals, ensuring they have been triaged by a senior member of the Physiotherapy team.
- Book patient appointments and schedule clinics efficiently.
- Undertake general photocopying, distribution, and mail duties as required.
- Produce reports and relevant documents as needed, distributing them appropriately.
- Monitor and order items to replenish stock levels.
- Input patient information onto the computerized patient system.
- Manage secure archiving of documentation and disposal.
- Filing and maintaining copies of departmental records.
- Collate audit information for the manager as required.
About Us:
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organization that is ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience for our staff. We aspire to be outstanding for our patients, our communities, and our staff and are committed to being a great place to receive healthcare, work, and learn.
Straddling the neighboring boroughs of Warrington and Halton, we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
A CQC-rated 'good' organization with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse, and inclusive employer, recognized as a pioneer in our equality, diversity, and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organization Framework, recognizing the importance of anti-racism in all that we do.
Job Responsibilities:
Please refer to the full Job Description attached to this vacancy for more information about the role.
Person Specification:
Please refer to the full Person Specification attached to this vacancy for more information about the required experience, qualifications, and skills.
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