Apprenticeship in Customer Service Support
7 hours ago
We are seeking a motivated and detail-oriented individual to join our technology team as an apprentice in customer service and support. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and internal stakeholders.
Key Responsibilities:- Provide timely and effective support to customers via email, phone, and ticketing system.
- Work closely with the SOP Process Lead to update customers and team members on various aspects of the ordering journey.
- Communicate with customers and team members to ensure seamless delivery of services.
- Provision and support various technologies and software, including leased lines, fixed and mobile solutions, ADSL circuits, FTTC circuits, FTTP circuits, Ethernet circuits, and mobile Sims.
- Manage customer requests (MACDs) in a timely manner and within SLA.
- Assist with documenting and enhancing current processes to continually improve.
- Excellent communication and interpersonal skills.
- Proactive and positive attitude with a 'can-do' approach.
- Effective time management and organizational skills.
- Logical approach to problem-solving.
- Ability to work under pressure and within time constraints.
- Knowledge of Microsoft applications.
- Knowledge of using online portals.
- Excellent written and spoken English.
- Good administration, planning, and organizational skills.
- Change, incident, and problem management.
- Highly focused with excellent attention to detail and quality and service-led attitude.
- Creative and lateral thinker, able to generate process improvement and implementation.
- Managing and provisioning various technologies and software.
- Working within a service desk environment recording faults and managing clients' expectations.
- Keen appetite for learning and working in a technical/engineering environment.
- Strong communication skills, both written and verbal.
- Able to work autonomously and in a team.
Please note that there is no public transport to this site, so you must have another form of transport. Working days and hours are Monday to Friday, 9am to 5pm.
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