Apprenticeship in Customer Service Support

2 days ago


Runcorn, Halton, United Kingdom Total Training Provision Full time
About the Job

We are seeking a motivated and detail-oriented individual to join our technology team as an apprentice in customer service support. As a key member of our team, you will play a vital role in providing exceptional support to our customers and colleagues.

Key Responsibilities
  • Provide timely and effective support to customers via email, phone, and ticketing system.
  • Work closely with the SOP Process Lead to update customers and team members on various aspects of the ordering journey.
  • Communicate with customers and team members to ensure seamless delivery of services.
  • Provision and support various technologies and software, including leased lines, fixed and mobile solutions, ADSL circuits, FTTC circuits, FTTP circuits, Ethernet circuits, and mobile Sims.
  • Manage customer requests (MACDs) in a timely manner and within SLA.
  • Assist with documenting and enhancing current processes to continually improve efficiency.
Requirements
  • Excellent communication and interpersonal skills.
  • Proactive and positive attitude with a 'can-do' approach.
  • Effective time management and organizational skills.
  • Ability to work under pressure and within time constraints.
  • Knowledge of Microsoft applications and online portals.
Desirable Qualities and Skills
  • Excellent written and spoken English.
  • Good administration, planning, and organizational skills.
  • Change, incident, and problem management.
  • Highly focused with excellent attention to detail and quality and service-led attitude.
  • Creative and lateral thinker, able to generate process improvements and implementation.
Working Arrangements

Monday to Friday, 9am to 5pm. Please note that there is no public transport to this site, so you must have another form of transport.



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