Inside Sales Specialist
5 months ago
About us:
The Amcare Group, a subsidiary of ConvaTec, is a dedicated provider of patient support services to the stoma and continence community and who have built a 30-year reputation based on the delivery of the highest quality homecare services. We’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other.
Amcare Group care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our distribution centre is in Sunderland. These form the Amcare Group making us one of the largest dispensing appliance contractors in the UK.
Forming an integral part of a regional hub you will be speaking to HCP’s and end users to facilitate conversions to ConvaTec Products and Solutions. An excellent communicator with a can-do attitude working to enhance ConvaTec’s reputation and market share by providing ethical solutions to Customer needs.
**Responsibilities**:
- To achieve agreed KPI targets- Develop new sales opportunities using outbound calls & E mails- Get through the ‘gatekeeper’ to the decision maker to establish appointments for BDM’s- Is a team player who understands the teams needs and shares ideas/suggestions to make the HUB run as efficiently as possible- Makes follow-up calls to end users regarding products and services and using solution based selling skills, facilitate conversions to ConvaTec products/services- To keep updated with all new products and services available to our Customers- Communicates effectively - both verbally and in writing with end users of our products, healthcare professionals and internal customers- Has a good understanding of all stoma types and can suggest appropriate products for each condition- Drives performance through self-motivation and thrives under pressure. Prioritises workload to ensure that the service offered meets the expectation of the customer- Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers.- Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication- Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved- Uses open questions and good questioning technique to identify an opportunity to switch a competitor user onto a ConvaTec Solution- Develops relationships with customers through empathy and diplomacy
Behaviours and Attitudes:
- Demonstrates all ConvaTec Company Values - Improve Care, Deliver Results, Grow Together, own It and Do What’s Right- High personal accountability- High degree of integrity- Results oriented- Demonstrates a collaborative approach to build alignment across all stakeholder groups- Passion to “make a difference” to the lives of the people we touch- Excellent customer focus (both internal and external)- Data-driven mindset- Courage to drive through change in a professional manner- Hands on approach
Skills and Knowledge:
- Ability to work collaboratively with external and internal stakeholders- Problem solver- High Level of organisational skills and an ability to prioritise workload- Commercial acumen- High level of organisation skills- Excellent communication skills, verbal, written and face to face with a wide customer group ranging from end user to healthcare professional.- Excellent interpersonal and networking skills. Able to negotiate with internal and external stakeholders- Demonstrates good listening skills- Strong Keyboard skills, including advanced knowledge of Word, Excel and report writing- Ability to work independently and as a team- Proven track record of working towards KPI’s and targets- Be able to deal effectively and professionally with all Customer Complaints- Has thorough understanding of Convatec Products and services.- Attention to detail with a high level of accuracy
Travel Requirements- Occasional travel required to Patient Open days at various venues.- Occasional requirement to travel to any Amcare, ConvaTec or other UK site as required.
Language Skills- Good verbal and written English- Excellent communication skills are essential
Education and Experience- Proven track record in Sales Role / Appointment Setting- Experience of recognizing sales opportunities
Working Conditions- Office conditions - hybrid working possible
Special Factors- To work required shifts between 08:00/19:00 (half hour lunch break)- Saturday morning working on a rota
Our transformation will change your career. For good. You’ll be pushed to think
bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.
This is stepping
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