Customer Operations Professional

7 days ago


London, Greater London, United Kingdom FinTech People Full time
About Our Team

FinTech People is a leading FinTech company dedicated to delivering exceptional customer experiences. We are seeking an ambitious Customer Operations Associate to join our team

Job Summary

We are looking for a highly motivated individual to work in a close-knit team and contribute to building best-in-class customer service delivery. The ideal candidate will be responsible for responding to and resolving customer queries via chat, email, and social media channels.

Key Responsibilities
  • Work collaboratively with the wider business to enhance customer experience.
  • Develop and implement process improvements to optimize customer journey.
  • Contribute to projects and new business initiatives to drive growth and innovation.
Requirements
  • A passion for helping customers and solving problems.
  • Excellent verbal and written communication skills.
  • Quick learner with a high attention to detail.
What We Offer

We offer a competitive salary range of £28,000 - £32,000 per annum, plus benefits and share options. Enjoy a hybrid working pattern with 3 days per week in office after full-time office-based training.



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