Customer Service Professional

2 weeks ago


London, Greater London, United Kingdom Superscript Full time

About the Role

We are seeking a skilled and enthusiastic Customer Success Executive to join our Customer Operations team at Superscript.

The ideal candidate will be responsible for providing exceptional customer service experiences to our clients, handling enquiries, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via various channels.
  • Provide accurate information about our products or services to customers.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Identify and escalate priority issues to the appropriate channels for resolution.
  • Collaborate with other team members to ensure excellent customer service delivery.
  • Stay updated on product knowledge, company policies, and procedures.
  • Assist with training new customer service representatives as needed.
  • Actively participate in meetings and training sessions to improve skills and performance.
  • Provide customer feedback and improvement insights.
  • Work with Operations and the wider team to ensure quality, efficiency, and consistency.
  • Manage special projects as assigned.

About You:

  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask and prioritise tasks in a fast-paced environment.
  • Adept in technology, with various systems used.
  • Positive attitude and a passion for providing exceptional customer service.
  • Ability to work well independently as well as in a team.

We Offer:

  • A competitive salary and the opportunity to grow your career at Superscript.
  • An amazing team and founders, supportive board, and investors.
  • 25 days holiday, allowing for a healthy work-life balance.
  • Hybrid working arrangement for the perfect work-life balance.
  • Vitality private health and dental insurance.
  • Great pension, up to 10% on top of your salary.
  • Full access to Spill, our mental health platform.
  • Cycle to work scheme.
  • Latest Apple tech gear and everything you need to be set up for success.
  • A fun, modern, and informal office environment with regular team social events.
  • Central London location.


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