Helpdesk and Incident Manager

Helpdesk Engineer Job Summary:We are recruiting a Helpdesk Engineer to join our IT team at Interface Recruitment UK. The Helpdesk Engineer will provide technical support to internal personnel, resolve technical issues, and contribute to team targets and business objectives.About the Role:Provide technical support to internal personnel via phone, email, or...

Helpdesk Team LeadOur client is seeking a highly skilled Helpdesk Team Lead to join their team as a Service Delivery Manager.The successful candidate will be responsible for managing a team of technicians and third-party providers in delivering high-quality help desk, incident management, and service restoration services to internal colleagues, clients, and...

We are seeking a highly motivated Helpdesk IT Professional to join our team in Leeds. This is a full-time and permanent position with an estimated salary of £24,000 - £31,000 per annum.About the JobThe successful candidate will be responsible for providing technical support to end users, including troubleshooting hardware, software, and network problems....

About the Role: As a seasoned Helpdesk/Service Delivery Manager, you will be responsible for leading a team of IT professionals to deliver exceptional service to our clients and customers. Your primary focus will be on strategic planning, leadership, and service delivery, with a strong emphasis on process improvement and innovation. This role offers an...

About the RoleWe are seeking an experienced Incident/Request Manager to drive forward our delivery capability and deliver optimum solutions to clients. The successful candidate will manage and oversee the incident and request management process, ensuring timely resolution of incidents and fulfilment of requests.

About UsGraham Group is a leading provider of facilities management services in the UK and Ireland.We have been delivering fully integrated services, including building fabric and mechanical & electrical maintenance, projects and minor works, compliance services, fire and security services, energy services, and traffic management for many years.Job...

Key ResponsibilitiesThe Incident and Request Management Specialist will be responsible for:Ensuring timely resolution of incidents and fulfillment of requests, managing all failures, faults, or questions reported by users via the Service Desk or detected by monitoring tools.Developing and maintaining policies and procedures, including conducting root cause...

Fruition IT's Operational Incident Management Lead will play a crucial role in maintaining business continuity during project rollouts. This involves leading the response efforts, stabilizing systems, and minimizing disruption to business operations.As the primary point of contact for incidents, you will be responsible for investigating and resolving system...

Vertex IT Solutions Ltd is seeking an experienced Helpdesk Technician Lead to join their team in West Yorkshire.Estimated Salary: £32,000 - £42,000 per annum.In this role, you will provide 1st and 2nd line support via the helpdesk, managing client relationships, and resolving technical issues. Your responsibilities will include ordering and supporting...

We are seeking an Incident Resolution Lead to join our team at NewDay. As a key member of our incident management team, you will be responsible for resolving complex incidents and providing expert guidance to junior team members.ResponsibilitiesLead the management of severe incidents, driving multiple stakeholders to meet strategic intent while working...

We are seeking an experienced Incident Response Lead to join our team at Pentest People, a UK-based security consultancy. As an Incident Response Lead, you will play a key role in reducing the impact of cyberattacks and enhancing our clients' security posture.About the Role:Lead and manage end-to-end incident response processes.Build and test robust incident...

Job Title: Major Incident/Problem Manager We are seeking a skilled Major Incident/Problem Manager to join our team at Netcompany.The role is responsible for ensuring SLA/KPI targets are achieved and the contracted scope of services is delivered efficiently within an ITIL framework.As a Major Incident/Problem Manager, you will maintain highly effective...

Job OverviewInterpublic Group is seeking a Helpdesk Technician to join our IT team in Leeds. The successful candidate will be responsible for providing technical support to employees, ensuring that all issues are dealt with promptly and efficiently.Key Responsibilities:To deploy PCs and associated peripherals, including new installations and the redeployment...

Job SummaryWe have a Systems Analyst - Monitoring and Incident Management position available in our Jameson Legal office in Leeds. This full-time role requires flexibility with a 4 on 4 off shift pattern.Main Responsibilities:Monitor systems and ensure timely response to alerts and incidents.Assist with routine IT tasks and manage incidents through the ITSM...

Job DescriptionThis is a fantastic opportunity to join our Security Operations Centre (SOC) team as an Incident Response Expert. Based in Leeds, you will work on a shift basis with 4 days on followed by 4 days off.Your primary responsibility will be to lead incident response efforts, monitor security events, analyse logs and data for threats, provide...

Exceptional Business Intelligence Support RoleAre you looking for a challenging and rewarding career in Business Intelligence? Interface Recruitment UK has an exceptional opportunity for a skilled Bespoke Applications Support Consultant to join their team in Leeds. This role involves working with a cutting-edge data visualisation software company that...

Job Overview:As a leading recruitment agency, Interface Recruitment UK is seeking a talented IT Helpdesk System Management Supervisor to join our team.Responsibilities:Develop and implement strategies to improve the efficiency and effectiveness of the help desk environment.Collaborate with the global IT support team to ensure seamless delivery of technical...

Fruition IT is seeking a skilled Incident Response Project Manager to join our team. In this role, you will act as the primary point of contact during critical phases of project rollouts, leading the response efforts and coordinating cross-functional teams. With your expertise in minimizing disruption to business operations, you will ensure a seamless...

Job DescriptionAchieving Excellence as a Major Incident Manager in Leeds, UK.Salary:$120,000 - $180,000 per annum, depending on experienceThe role involves leading and coordinating the major incident process, acting as a single point of contact for all parties involved. Key responsibilities include leveraging technology to issue communications, facilitating...

Technical Helpdesk RoleWe are seeking an experienced IT Support Specialist to join our team as a Technical Helpdesk Professional. The successful candidate will provide 1st and 2nd line support to our end-users, working in a fast-paced environment with time-critical resolutions required.Key Responsibilities:Supporting the end-user base with incident tickets...