Customer Service Manager

6 days ago


Derby, Derby, United Kingdom Entain Group Full time
Job Description:

We are seeking a Retail Customer Service Manager to deliver exceptional customer experiences and drive high standards in our betting shops.

You will work closely with the Shop Manager to ensure excellent shop standards and build strong relationships with customers, providing them with top-notch service and support.

  • Taking bets on a wide range of sports and events with precision and accuracy.
  • Demonstrating products and betting terminals to customers, showcasing their features and benefits.
  • Handling customer complaints with empathy, problem-solving skills, and a commitment to resolving issues efficiently.
  • Maintaining high shop standards, ensuring a clean and welcoming environment for customers.
  • Opening or closing the shop as needed, ensuring seamless operations and efficient workflow.

Working patterns may include long opening shifts, long closing shifts, and shorter evening shifts, with a varied rota each week, allowing you to balance your work and personal life effectively.

Our competitive salary package includes optional overtime, a pension scheme, annual ShareSave opportunities, discounts, and healthcare support, recognizing the value of your hard work and dedication.

We prioritize healthy work-life balance and commit to providing rota information at least four weeks in advance, giving you time to plan and manage your schedule accordingly.

Estimated salary: £25,000 - £30,000 per annum, depending on location and experience.



  • Derby, Derby, United Kingdom Entain Group Full time

    We're seeking a skilled Retail Customer Service Manager to deliver exceptional customer experiences and drive standards in our retail locations.You'll work closely with the Shop Manager to ensure high shop standards, build strong relationships with customers, and provide top-notch service.Take bets on a wide range of sports and events while ensuring...


  • Derby, Derby, United Kingdom JT Recruit Full time

    We are seeking a skilled Customer Service Team Manager to lead our telecare team in Derby. The ideal candidate will have experience in managing call centre teams and supervising call handling, visits to vulnerable individuals, and telecare equipment installations.As a Team Manager, you will be responsible for monitoring individual employees' performance,...


  • Derby, Derby, United Kingdom Entain Group Full time

    We're seeking a Retail Customer Service Manager to deliver top customer service and drive standards in our betting shops.You'll work closely with the Shop Manager to ensure high shop standards and build strong relationships with customers.Take bets on a wide range of sports and events.Demonstrate products and betting terminals to customers.Handle customer...

  • Gym Assistant Manager

    2 weeks ago


    Derby, Derby, United Kingdom Love Recruitment Full time

    We are seeking a skilled and enthusiastic Gym Assistant Manager - Customer Service to join our team in Ilkeston. As a key member of our management team, you will play a crucial role in delivering exceptional customer service and ensuring that all members feel valued and supported in their fitness journey.You will be responsible for leading a team of staff to...


  • Derby, Derby, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Derby, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Derby, Derby, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Derby, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Derby, Derby, United Kingdom CV-Library Full time

    About the RoleThe ideal candidate will have a background in customer service and be able to provide technical guidance on products. This is an excellent opportunity for someone looking to join a dedicated team and work part time hours.Key ResponsibilitiesAct as the first point of contact for customer enquiriesHandle website enquiries efficientlyPrepare...


  • Derby, Derby, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Associate with beBee Professionals, you will be responsible for delivering exceptional customer experiences and supporting the store's operations in Derby, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Derby, Derby, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Derby, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...


  • Derby, Derby, United Kingdom CV-Library Full time

    This is a fantastic opportunity for an experienced customer service professional to join CV-Library's dedicated team in Chesterfield on a part-time basis.Duties:First point of contact for customer enquiriesHandling website enquiries and preparing orders for dispatchProviding technical guidance on products and managing email diariesWe estimate the salary...


  • Derby, Derby, United Kingdom CV-Library Full time

    Our Derby branch is seeking an enthusiastic problem solver to join our vibrant team as a Customer Service Liaison. As the bridge between our customers and internal sales teams, you will ensure seamless service that fuels our branch's continued growth.About This RoleYou will connect with customers, understand their needs, and build relationships.You will be...


  • Derby, Derby, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Derby, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock replenishment and...


  • Derby, Derby, United Kingdom Clarion Housing Group Full time

    We're looking for a skilled and experienced Customer Service Specialist to join our team at Clarion Housing Group. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, responding to their needs and concerns in a timely and professional manner.The ideal candidate will have excellent communication...


  • Derby, Derby, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Representative to join our retail team in Derby, United Kingdom, and provide exceptional customer experiences.About the JobThis role involves working in a fast-paced environment, greeting and assisting customers with product selection, operating the cash register, and maintaining the store's visual presentation and stock...


  • Derby, Derby, United Kingdom Mortgage Advice Bureau Full time

    About the OpportunityWe are seeking a highly motivated and experienced Business Development Coordinator to join our team. In this role, you will be responsible for handling day-to-day queries on behalf of our field Sales teams and senior Sales Leaders.About the RoleAs a Business Development Coordinator, you will provide exceptional customer service and...


  • Derby, Derby, United Kingdom Welcome Break Full time

    Job Title: Customer Service RepresentativeEstimated Salary: £11.60 per hour, plus up to £1 on-shift meal allowance (approx. £24,000 - £30,000 per annum)Job Type: PermanentWe are seeking a flexible and customer-focused individual to join our Forecourt team at Welcome Break.About the Role:Deliver exceptional customer service in a fast-paced environmentWork...


  • Derby, Derby, United Kingdom Breezemount Full time

    We are seeking a motivated and enthusiastic Courier to join our team as a Driver's Mate. As a key member of the Breezemount Services team, you will play a vital role in delivering exceptional customer experiences.Your duties will include loading and unloading home furnishings at customer houses across the region and surrounding areas alongside a Driver, as...


  • Derby, Derby, United Kingdom Entain Group Full time

    Job Title: Retail Customer Service ManagerEntain Group is a leading provider of sports betting, gaming and interactive entertainment solutions.Key Responsibilities:Providing exceptional customer service to clients in a retail environment.Demonstrating products & betting terminals to customers, highlighting their features and benefits.Handling customer...


  • Derby, Derby, United Kingdom Course Full time

    Crew Member Part Time Commercial ParkWe are looking for a talented Crew Member to join our team at our Derby – Commercial Park location. In this role, you will be responsible for delivering exceptional customer service and ensuring that our restaurant operates smoothly and efficiently.About the Job:Job Description: As a Crew Member, you will prepare food,...


  • Derby, Derby, United Kingdom NEXT Full time

    About the Opportunity:We're excited to offer a unique opportunity for a skilled and enthusiastic individual to join our Sales Floor team as a Service Team Representative. As a key member of our sales floor team, you will be responsible for providing an exceptional customer experience, promoting our products, and maintaining a high level of store...