Customer Service Manager
6 days ago
We are seeking a Retail Customer Service Manager to deliver exceptional customer experiences and drive high standards in our betting shops.
You will work closely with the Shop Manager to ensure excellent shop standards and build strong relationships with customers, providing them with top-notch service and support.
- Taking bets on a wide range of sports and events with precision and accuracy.
- Demonstrating products and betting terminals to customers, showcasing their features and benefits.
- Handling customer complaints with empathy, problem-solving skills, and a commitment to resolving issues efficiently.
- Maintaining high shop standards, ensuring a clean and welcoming environment for customers.
- Opening or closing the shop as needed, ensuring seamless operations and efficient workflow.
Working patterns may include long opening shifts, long closing shifts, and shorter evening shifts, with a varied rota each week, allowing you to balance your work and personal life effectively.
Our competitive salary package includes optional overtime, a pension scheme, annual ShareSave opportunities, discounts, and healthcare support, recognizing the value of your hard work and dedication.
We prioritize healthy work-life balance and commit to providing rota information at least four weeks in advance, giving you time to plan and manage your schedule accordingly.
Estimated salary: £25,000 - £30,000 per annum, depending on location and experience.
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Customer Service Manager
1 week ago
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Retail Customer Service Manager
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