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Customer Service Team Manager

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Derby, Derby, United Kingdom JT Recruit Full time

We are seeking a skilled Customer Service Team Manager to lead our telecare team in Derby. The ideal candidate will have experience in managing call centre teams and supervising call handling, visits to vulnerable individuals, and telecare equipment installations.

As a Team Manager, you will be responsible for monitoring individual employees' performance, training and supporting new and existing team members, and ensuring an efficient, effective, courteous, and professional service is provided to all service users.

The successful candidate will have management experience gained in a fast-moving customer care environment and will be able to use their performance management experience and problem-solving skills to ensure the highest level of customer satisfaction.

This is a temporary contract, and the team works on a rota basis for the night shift, 5 nights out of 7, including weekends and bank holidays. If you have the necessary skills and experience, we would like to hear from you.