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Customer Service Specialist

1 month ago

Derby, Derby, United Kingdom Clarion Housing Group Full time

We're looking for a skilled and experienced Customer Service Specialist to join our team at Clarion Housing Group. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, responding to their needs and concerns in a timely and professional manner.

The ideal candidate will have excellent communication and interpersonal skills, be able to work independently and as part of a team, and have a strong understanding of the housing/building management sector. You will also be proficient in using various systems to support your work and have experience working with IT systems.

This role offers a great opportunity to develop your skills and experience in the housing sector, working with a dedicated team that is passionate about delivering exceptional customer service. We offer competitive salaries and benefits that support you and your lifestyle, making this an attractive career move.

Main responsibilities:

  • Provide exceptional customer service to residents, responding to their needs and concerns in a timely and professional manner
  • Work closely with internal teams to deliver services to residents and ensure they can enjoy their homes and the wider facilities provided
  • Be a key point of contact for residents, responding to their queries and concerns in a timely and professional manner
  • Be flexible and adaptable, able to respond to changing circumstances and priorities