Customer Service Manager

22 hours ago


Derby, Derby, United Kingdom Entain Group Full time

We're seeking a skilled Retail Customer Service Manager to deliver exceptional customer experiences and drive standards in our retail locations.

You'll work closely with the Shop Manager to ensure high shop standards, build strong relationships with customers, and provide top-notch service.

  • Take bets on a wide range of sports and events while ensuring compliance with company regulations.
  • Demonstrate products and betting terminals to customers, highlighting key features and benefits.
  • Handle customer complaints with empathy and problem-solving skills, turning negative experiences into positive outcomes.
  • Maintain high shop standards, adhering to company policies and procedures.
  • Open or close the shop as needed, ensuring seamless operations.

Working patterns may include long opening shifts, long closing shifts, and shorter evening shifts, with a varied rota each week.

We offer a competitive salary of £24,000 - £30,000 per annum, optional overtime, pension scheme, and annual ShareSave, as well as discounts and healthcare support.

At Entain, we value healthy work-life balance and commit to providing rota information at least four weeks in advance.



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