Customer Service Relations Manager

6 days ago


Derby, Derby, United Kingdom Speedy Hire Plc Full time
About Speedy Hire Plc

Speedy Hire Plc is the UK's leading hire provider, offering a wide range of tools and equipment to support various industries.

Job Overview

This Customer Service Relations Manager role is based in Castle Donington and involves working 42 hours per week from Monday to Friday, with flexible start and finish times available.

Key Responsibilities
  • Liaise with customers via telephone and email to understand their needs and requirements.
  • Take ownership of customer requests and work collaboratively with the Speedy network to ensure timely and satisfactory resolutions.
Requirements and Qualifications
  • A strong focus on building relationships and providing excellent customer service.
  • A collaborative approach to working within a team and contributing to a positive workplace culture.
  • Ability to support business unit teams in delivering the company's ESG strategy.
Benefits
  • 26 days annual leave (plus bank holidays).
  • Life assurance and pension scheme.
  • Canteen facilities and 95% discount on Speedy brand products.
  • Opportunities for training, development, and career progression.
  • Voluntary health cash plan and employee assistance program.
Estimated Salary

£35,000 - £45,000 per annum, depending on experience.



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