Customer Service Contract Manager

4 days ago


Derby, Derby, United Kingdom Integral UK LTD Full time
Job Description

The Subcontractor Coordinator will be based on our Rolls-Royce contract. They will support the JLL and Rolls-Royce management teams to deliver exceptional client service, contract delivery through subcontractor management, and act as ambassador of the JLL team on site.

The role involves day-to-day site management activities, including site functionality, escalation management, planning and client satisfaction. The Coordinator will ensure compliance with JLL and client policies, procedures, and statutory compliance.

They will also deliver or delegate service requests, ensuring all requests are actioned within the agreed timeframe, meeting Key Performance Indicators and Service Level Agreements.

Additionally, they will ensure contractor safety, housekeeping, and cleanliness are delivered to the highest standard.

Key Responsibilities
  • Ensure compliance with JLL and client policies, procedures, and statutory compliance.
  • Deliver or delegate service requests, ensuring all requests are actioned within the agreed timeframe, meeting Key Performance Indicators and Service Level Agreements.
  • Ensure contractor safety, housekeeping, and cleanliness are delivered to the highest standard.
  • Supervise and monitor subcontractor's day-to-day work.
Requirements
  • Detailed knowledge of direct contractor management experience and associated team management skills to deliver services.
  • Experience using a Computerized Maintenance Management system for managing contractors.
  • Knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc.
  • Proficient with Word and Excel and have a keen interest in technology.
Benefits
  • Total Rewards program with competitive benefits and pay.
  • Opportunities for professional growth, flexibility, and personalized benefits.


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