Facilities Contract Management Specialist

1 month ago


Derby, Derby, United Kingdom Integral UK LTD Full time

Company Overview

We are a leading provider of real estate services, combining expertise and technology to support our clients. Our mission is to empower professionals and individuals to thrive in their careers and personal lives.

Job Description

We seek an experienced Administration Contract Management Specialist to join our team. As a key member of our operations team, you will be responsible for managing end-to-end work orders, coordinating services, and resolving customer complaints.

Key Responsibilities:

  • Execute work order management, including coordination of planned and reactive services
  • Accurately record information to resolve service requests, incidents, and complaints
  • Develop and maintain a good understanding of core applications, systems, and processes
  • Keep up-to-date with contract changes and share information with the team
  • Resolve customer issues according to the Customer Complaint process

Requirements:

  • 2+ years' experience in administration, work order scheduling, or mobile resource planning
  • Experience in coordinating service delivery in a mobile field force environment
  • Customer service experience driven by SLAs, performance measurement, and personal targets

Benefits:

  • Competitive salary: £35,000 - £45,000 per annum
  • Ongoing training and professional development opportunities
  • Flexible working arrangements


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