Digital Contract Manager
7 days ago
Job Title: Digital Contract Manager
Location: Remote (UK)
About the RoleWe are seeking an experienced Digital Contract Manager to join our team at Integral UK Ltd. The successful candidate will be responsible for the execution of end-to-end work order management, including coordination of all planned and reactive services within remit.
Main Duties & Responsibilities• Responsible for the accurate recording of all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
• Monitor, action, and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
• Procurement of services from external supply partners, including purchase order creation and service delivery management.
• Develop and maintain a good understanding of core Corrigo application, mobile, and scheduling systems, facilities management services provided to clients, client systems, and all relevant process and procedures.
• Identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
• Take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
• Handle and actively resolve any customer issues according to the Customer Complaint process.
• Be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.
Qualifications & Experience• 2+ years working within an administration/work order/scheduling/mobile resource planning environment; FM is advantageous.
• Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
• Experience of working in a customer service environment driven by customer SLAs, performance measurement, and personal work targets essential.
• Excellent communication – both written and verbal.
• Ability to stay calm in a high-paced environment.
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