Customer Service Support Professional

1 week ago


Derby, Derby, United Kingdom Bartlett Mitchell Full time

We are a multi award-winning contract catering company, serving over 45,500 satisfied customers every day. This is an exciting opportunity for a Customer Service Assistant / General Assistant to support our team.

The ideal candidate will have previous experience working in a customer service environment, with good merchandising skills and till experience. You will be responsible for monitoring counters and chillers to ensure they are clean, well-stocked and presented in line with our six principles.

You will regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You must be able to listen carefully and take instructions from your manager, providing prompt and efficient service at all times.

Communicating confidently with customers, you will gain feedback and react to their needs to ensure every customer experience is a positive one. Following procedures and displaying good food safety practice at all times, you will hold Food Safety Level 2 and Health & Safety Level 2 certificates.

This role offers a competitive salary of approximately £25,000 per year, depending on location and experience. Our benefits include an annual day off for your birthday, monthly masterclasses with Michelin-starred chefs, fully funded development courses ranging from levels 2 to 7, discounts and cashback at various retail and leisure outlets, cycle-to-work scheme, Freedom Friday – a paid day off to volunteer at a charity of your choice, free lunch every workday, 24/7 access to the Mental Health Charter App, enhanced parental leave benefits, paid leave for fertility treatments, and Grandparent leave to support your loved ones with their new arrival.


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