Retail Customer Service Manager

2 weeks ago


Derby, Derby, United Kingdom Entain Group Full time

We're seeking a Retail Customer Service Manager to deliver top customer service and drive standards in our betting shops.

You'll work closely with the Shop Manager to ensure high shop standards and build strong relationships with customers.

  • Take bets on a wide range of sports and events.
  • Demonstrate products and betting terminals to customers.
  • Handle customer complaints with empathy and problem-solving skills.
  • Maintain high shop standards.
  • Open or close the shop as needed.

The successful candidate will have a competitive salary of £20,000 - £30,000 per annum, optional overtime, pension scheme, annual ShareSave, and discounts and healthcare support.

We offer a healthy work-life balance and commit to providing rota information at least four weeks in advance.



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