Customer Service Team Lead

4 days ago


Derby, Derby, United Kingdom Claire's Inc. Full time
About the Role

We are seeking a highly motivated Customer Service Team Lead to support our Store Manager in driving sales and profit growth, while maintaining exceptional customer service standards.

Key Responsibilities:
  • Sales and Profit Growth
    • Driving and achieving retail store targets through effective sales strategies and promotional activities.
    • Analyzing sales reports to identify trends and areas for improvement, and implementing strategic solutions to drive business results.
  • Store Operations
    • Maintaining a clean, organized, and visually appealing store environment that meets company standards.
    • Ensuring all store systems, including inventory management and point-of-sale, are operating efficiently and effectively.
  • Team Leadership
    • Fostering a positive and inclusive work environment that encourages collaboration, innovation, and continuous learning.
    • Providing coaching, training, and development opportunities to team members to enhance their skills and knowledge.
    Requirements:
    • Minimum one year of retail management experience, with a proven track record of driving sales and profit growth.
    • Basic computer skills, including proficiency in Microsoft Office and retail software applications.
    • Ability to analyze sales reports and strategically problem-solve to drive business results.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and external partners.
    • Physical stamina to stand for long periods, bend, stoop, and lift merchandise as needed.
    What We Offer:
    • A competitive salary range of $45,000 - $55,000 per annum, based on experience.
    • Ongoing training and development opportunities to enhance your skills and knowledge.
    • A fun and dynamic work environment that encourages teamwork, creativity, and innovation.
    • Opportunities for career advancement within the company.

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from underrepresented groups, including those with disabilities. Please inform us if you require any accommodations during the application process or employment with us.



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