Retail Team Lead

3 days ago


Derby, Derby, United Kingdom ENGINEERINGUK Full time
About Us
AllSaints is a global brand that values diversity and inclusivity. We strive to create an exceptional brand experience for our customers and are seeking a highly skilled and motivated Sales Floor Manager to join our team in Derby. Our team is passionate about delivering outstanding customer service and taking pride in representing the AllSaints brand in the most exciting way possible.

Your Role
As a Sales Floor Manager, you will be responsible for leading the team of stylists with coaching and support to succeed and deliver sales targets as well as exceptional service that makes our customers feel amazing. You will oversee and provide leadership and support to stylist team members with first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system. Your role will also involve great organisation, resilience, enthusiasm, and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Key responsibilities include:
- Leading the team of stylists with coaching and support to succeed and deliver sales targets as well as exceptional service that makes our customers feel amazing
- Overseeing and providing leadership and support to stylist team members with first-line customer queries, emails, chats, and calls
- Working in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support
- Being an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team
- Ensuring that our product is showcased well at all times, ensuring guidelines are followed, and that the best-selling products are prominently displayed to our customers

About the Location
Our store in Derby has been open since 2007 and usually trades from 9:00am - 20:00pm (subject to seasonal change). Our team enjoys a collaborative work environment and takes pride in delivering outstanding customer service.

What We Offer
We offer a competitive salary of £28,000 per annum, plus a generous wardrobe allowance so that you can wear our beautiful clothes to work each day. You will also have access to discounted gym membership and corporate discounts. Additionally, you will receive up to 2 years' service 33 days holiday entitlement (25 days + bank holidays) and over 2 years' service 36 days holiday entitlement (28 days + bank holidays).

Estimated Salary: £28,000 per annum.

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