Service Team Lead
7 days ago
The Hideout in Derbyshire is looking for an experienced Guest Experience Champion to join our front-of-house team. This role is responsible for delivering exceptional guest experiences, ensuring customer satisfaction, and promoting a positive image of the venue.
Key Responsibilities:
- SUPPORT THE MANAGEMENT TEAM IN DEVELOPING AND IMPLEMENTING STRATEGIES TO DRIVE BUSINESS SUCCESS
- Maintain high standards of customer service and ensure compliance with company policies.
- Create a welcoming atmosphere for guests and promote a positive image of the venue.
About Us: We are a unique pub and kitchen located in the heart of Derby, dedicated to providing a diverse range of drinks, food, and entertainment options that cater to various tastes and preferences. Our team is passionate about creating a fun and inclusive work environment.
Benefits:
- Reward Card via the MiXR App – 25% off food and drink at our Managed Estate
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- David Lloyd Corporate Discount Rates
- Discounted Dental Insurance
- Wagestream – Early access to your earned wages
Estimated Salary: £33,000 per annum.
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