IT Services Team Manager
3 days ago
About Node4
">Founded in 2004, Node4 has grown into a leading provider of technology solutions, serving businesses across the UK. Our commitment to innovation and excellence has earned us a reputation as a trusted partner for companies seeking to stay ahead of the curve.
Our Vision
">We aim to be the go-to provider of technology solutions, delivering exceptional service and support to our clients. Our team of experts is dedicated to staying ahead of the curve, providing cutting-edge solutions that meet the evolving needs of our clients.
Job Overview
">We are seeking an experienced IT Services Team Manager to lead our technical support team. As a key member of our team, you will be responsible for developing and implementing strategies to improve service delivery and customer satisfaction.
Key Responsibilities
">• Develop and implement strategies to improve service delivery and customer satisfaction.
• Lead a team of technical specialists, providing guidance and support to ensure they deliver high-quality services to our clients.
• Collaborate with the IT Services Manager to ensure compliance with industry standards and regulatory requirements.
• Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
Requirements
">We are looking for an individual with excellent leadership and communication skills, experience in IT service management, and a proven track record of delivering high-quality services. The ideal candidate will have a strong technical background, with knowledge of security practices, business continuity, network, cloud platform management, and support.
Benefits
">We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience. Other benefits include hybrid working, private medical insurance or a company-paid health cash plan, employee assistance program, 25 days holidays plus your birthday off, option to purchase additional holiday (up to 5 days), company pension scheme, life assurance x 4, and more.
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