Retail Customer Service Ambassador

8 hours ago


Derby, Derby, United Kingdom Entain Group Full time

Are you passionate about delivering exceptional customer service and building strong relationships with clients? Do you thrive in a fast-paced retail environment and enjoy working as part of a dynamic team?

Job Overview

We are seeking an experienced Retail Customer Service Manager to join our Entain Group team. As a key member of our shop team, you will be responsible for providing top-notch customer service, driving sales, and maintaining high shop standards.

In this role, you will take bets on a wide range of sports and events, help demonstrate our products & betting terminals to customers, and handle customer complaints or concerns with empathy and problem-solving skills.

You will also be responsible for maintaining high shop standards, opening or closing the shop as needed, and working varied shifts including weekends and bank holidays.

We offer a competitive salary package, including a basic hourly rate of £11.80 per hour, plus opportunities for overtime subject to availability. You can also expect to receive great benefits like discounts with hundreds of retailers through Entain Deals, pension scheme and annual ShareSave, and healthcare and wellbeing support.

  • Main Responsibilities:
  • Provide exceptional customer service and build strong relationships with clients
  • Take bets on a wide range of sports and events
  • Help demonstrate our products & betting terminals to customers
  • Handle customer complaints or concerns with empathy and problem-solving skills
  • Maintain high shop standards
  • Open or close the shop as needed

Requirements:

Experience in a retail or customer-facing roleExcellent communication and interpersonal skillsAbility to work effectively in a team and independentlyFlexibility to work varied shifts including weekends and bank holidays

What We Offer:

  • Competitive salary package
  • Opportunities for overtime subject to availability
  • Discounts with hundreds of retailers through Entain Deals
  • Pension scheme and annual ShareSave
  • Healthcare and wellbeing support


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