Customer Service Representative

5 days ago


Derby, Derby, United Kingdom Entain Group Full time
Job Title: Retail Customer Service Manager

Entain Group is a leading provider of sports betting, gaming and interactive entertainment solutions.

Key Responsibilities:
  • Providing exceptional customer service to clients in a retail environment.
  • Demonstrating products & betting terminals to customers, highlighting their features and benefits.
  • Handling customer complaints with empathy and problem-solving skills, ensuring timely resolutions.
  • Maintaining high shop standards, adhering to company policies and procedures.
  • Opening or closing the shop as needed, ensuring a secure and tidy environment.

This role requires working from Monday to Friday 5pm-10pm and Saturday/Sunday 8am-10pm, including bank holidays. You will have a mix of long opening/closing shifts, and shorter evening shifts.

Requirements:
  • Excellent communication and interpersonal skills, enabling effective interactions with colleagues and customers.
  • Ability to work independently or as part of a team, contributing to a collaborative and dynamic environment.
Benefits:
  • Optional overtime subject to availability, providing opportunities for increased earnings.
  • Pension Scheme and annual ShareSave, promoting financial stability and growth.
  • Discounts with hundreds of retailers through Entain Deals, enhancing your shopping experience.
  • Healthcare and wellbeing support, prioritizing your physical and mental health.

Competitive salary: £11.80 per hour.



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