Customer Service Representative

4 days ago


Derby, Derby, United Kingdom nurtur Full time

We are seeking a skilled Customer Service Representative to join our team as a Technical Support Expert at nurtur, a leading provider of innovative SaaS software solutions.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and technical support to our clients. As a Technical Support Expert, you will be responsible for resolving customer queries and issues in a timely and professional manner.

  • Respond to customer inquiries and resolve technical issues via phone, email, and live chat.
  • Collaborate with cross-functional teams to provide comprehensive solutions and improve overall customer experience.

What You'll Need

To succeed in this role, you will require:

  • Excellent communication and interpersonal skills.
  • Strong technical knowledge and problem-solving abilities.
  • Able to work effectively in a team environment and prioritize multiple tasks.

Benefits

We offer a competitive salary range of £25,000 - £35,000 per annum, depending on experience. Additional benefits include:

  • 25 days annual leave plus 8 bank holidays.
  • Hybrid working arrangements after probation period.
  • Bike to Work scheme.

About Our Company

nurtur is a forward-thinking company that values innovation, customer satisfaction, and employee well-being. We pride ourselves on delivering high-quality solutions and providing exceptional customer experiences. If you're passionate about delivering excellent customer service and have a strong technical background, we'd love to hear from you



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