Customer Service Representative

4 days ago


Derby, Derby, United Kingdom East Midlands Trains Full time

We're passionate about delivering exceptional customer experiences across East Midlands Railway. As a First Class Customer Host, you'll play a vital role in our on-train team, ensuring our customers receive a warm welcome and outstanding service. You'll be the point of contact for customer queries, serve meals and snacks in first class, and maintain the cleanliness of our train carriages.

Your key responsibilities will include:

  • Providing exceptional customer service and resolving customer queries in a timely and professional manner.
  • Serving meals and snacks in first class, ensuring a high level of customer satisfaction.
  • Maintaining the cleanliness and organization of our train carriages, adhering to our high standards of presentation.

We're looking for a hard-working, customer-focused individual who is passionate about delivering outstanding service. If you're a team player with excellent communication skills and a keen eye for detail, we'd love to hear from you.

As a First Class Customer Host, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the success of East Midlands Railway. We offer a competitive salary, excellent benefits, and a comprehensive training program to support your career growth.

Apply today to join our team and become a part of our mission to deliver exceptional customer experiences across the East Midlands region.



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