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Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to join our EVO team in Derby. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers and internal sales teams, ensuring that they receive a high level of service that enables our branch to support growth.
The ideal candidate will be punctual, organised, and able to multitask and prioritise work. They will also be able to use their own initiative, work in a team, and have an excellent telephone manner and proficiency with Microsoft Office.
The role involves building relationships with customers, promoting our product portfolio, answering the telephone, dealing with orders, queries, quotes, and product information. Key responsibilities include implementing and maintaining minimum standards across all customer contact, ensuring operational SLA & compliance, minimising cost to serve while maintaining minimum service levels, and committing to a culture of continuous improvement.
Key skills and behaviours needed include a positive but assertive attitude, a strong will to succeed, the ability to take ownership of customer issues and lead on their resolution, excellent organisational skills, the ability to grasp a high level of detail, and the ability to create, or challenge ideas, and influence change.
We are looking for a creative and strategic thinker who can work with data analysis and performance metrics, make decisions, and effectively communicate these within the team.
