Customer Service Delivery Representative
1 month ago
Job Role: Customer Service Delivery Representative
The role is instrumental in providing back-office support for key account managers and our operations team in delivering the operational service to our clients. In this role, you will liaise with internal customers to investigate and resolve queries for any stock/inventory or transport queries.
Your Key Responsibilities:
- First point of contact for all internal and external matters relating to the end customer experience
- Support Key Account Management with queries relating to client performance
- Investigate and resolve queries by liaising with our internal customers
- Liaise with clients and respond to queries by client SLAs, including liaison with other Arvato departments to resolve customer queries
- Liaise with the end customers on booking slots and delivery dates
- Liaise with other Arvato departments to progress any ad hoc operational and transport requirements
- Support the operational team with overall process knowledge and customer requirements
- Run and analyse daily reports, and then action any required investigations
- Use the SAP system to extract data and support investigations and other reporting as and when required
- Manage communication tools, email folders, web portals, and ticketing systems to ensure response efficiency
- Place orders for consumables for clients as and when required
- Analyse nominated client and carrier performance using the relevant system daily and ensure any non-conformities are identified and corrected
- Identify and report any service failures using the relevant system and record through agreed communication
- Ensure that all claims for loss or damage are administered using the relevant system in line with the published process. Maintain required Transport documentation and files to ensure accurate revenue capture.
Your Profile:
You'll be customer-focused with a proactive approach to problem-solving as well as:
Able to communicate effectively through both oral and written methods
Highly organised with the ability to prioritise workload and deal with conflicting priorities
Analytical skills with the ability to translate the information into an easy-reading format
Good PC skills, including Microsoft packages, and has worked with SAP WMS and Power BI
Excellent stakeholder management
Data entry skills with attention to detail
What We Offer:
- 22 days annual leave with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Treats
-
Customer Service Delivery Representative
4 weeks ago
Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full timeJob Summary:The Customer Service Delivery Representative will provide back-office support for key account managers and the operations team in delivering the operational service to clients. This role involves liaising with internal customers to investigate and resolve queries related to stock, inventory, or transport.Key Responsibilities:Act as the first...
-
Customer Service Representative
1 month ago
Derby, Derby, United Kingdom Derby City Council Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Derby Homes. As a Customer Service Representative, you will be responsible for answering customer enquiries and requests about Derby Homes services made by phone, face to face and via electronic media.Key Responsibilities:Answer customer...
-
Customer Service Representative
4 weeks ago
Derby, Derby, United Kingdom Derby City Council Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Derby Homes. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, responding to their enquiries and requests in a timely and professional manner.Key...
-
Customer Service Representative
1 month ago
Derby, Derby, United Kingdom Novax Recruitment Ltd Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Novax Recruitment Ltd. The ideal candidate will have previous experience in a contact/call handling centre and strong telephone and customer service skills.Key Responsibilities:Provide a call handling and telephony service,...
-
Customer Service Representative
3 weeks ago
Derby, Derby, United Kingdom whitbread Full timeJob Description:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for our clients, handling their inquiries, concerns, and issues in a professional and timely...
-
Customer Service Representative
1 month ago
Derby, Derby, United Kingdom beBee Professionals Full time £25,000 - £35,000We're looking for Customer Service Representatives to join our team at beBee Professionals in Derby. As a key member of our team, you'll provide exceptional customer service and support.Key Responsibilities:Engage with customers, providing support and service.Participate in all aspects of the operational workflow.Collaborate with team members to meet and...
-
Customer Service Representative
1 month ago
Derby, Derby, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have a strong ability to communicate effectively and resolve issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Provide accurate information about our products and...
-
Customer Service Representative
4 weeks ago
Derby, Derby, United Kingdom EVO Full timeWe are seeking a skilled Customer Service Representative to join our EVO team in Derby. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers and internal sales teams, ensuring that they receive a high level of service that enables our branch to support growth.The ideal candidate will be...
-
Customer Service Representative
1 day ago
Derby, Derby, United Kingdom Asda Stores Ltd Full timeAbout the JobThis is an exciting opportunity to join Asda Stores Ltd as a customer service representative. As a key member of our team, you will work across various departments to ensure seamless operations and deliver an outstanding customer experience.With flexible working arrangements and a wide range of shift patterns available, this role offers the...
-
Customer Service Representative
4 weeks ago
Derby, Derby, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Derby, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...
-
Customer Service Representative
3 days ago
Derby, Derby, United Kingdom Brackenberry Full timeWe are seeking an experienced Customer Service Representative to join our team in Derby. The successful candidate will be responsible for handling calls and providing assistance to customers in emergency situations.Key Responsibilities:Responding to emergency calls, including lifting uninjured customers using specialist equipment providedCarrying out safe...
-
Customer Service Representative
4 weeks ago
Derby, Derby, United Kingdom EVO Full timeWe are seeking a skilled Customer Service Representative to join our team at EVO in Derby. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers and internal sales teams, ensuring that they receive a high level of service that enables the branch to support growth.The ideal candidate will be...
-
Customer Service Representative
4 weeks ago
Derby, Derby, United Kingdom Brackenberry Full timeWe are seeking a skilled Customer Service Representative to join our team at Brackenberry Ltd. This is a 3-month contract, with the possibility of extension. The ideal candidate will have excellent communication and computer skills, as well as experience in call centre environments.Key responsibilities include:Providing call handling services to...
-
Customer Service Representative
4 weeks ago
Derby, Derby, United Kingdom EVO Full timeWe are seeking a highly skilled Customer Service Representative to join our EVO team in Derby.The ideal candidate will be responsible for delivering exceptional customer service, building relationships with customers, and promoting our product portfolio.The role involves answering telephone calls, dealing with orders, queries, quotes, and product...
-
Customer Service Representative
1 week ago
Derby, Derby, United Kingdom Brackenberry Full timeJob Opportunity in DerbyWe are working closely alongside a Local Authority to assist with the appointment of a Customer Service Representative on a 3-month contract, likely to be extended at client discretion.Rate of Pay: £12.74 - £16.07 per hourResponsibilities:Delivering call handling services to meet customer needsResponding to emergency situations and...
-
Customer Service Representative
3 weeks ago
Derby, Derby, United Kingdom Brackenberry Full timeWe are working closely with a local authority in Derby to assist with the appointment of an Emergency Response Coordinator, on a 3-month contract, with a potential extension at the client's discretion. To be considered, please submit your CV for immediate review.Key Responsibilities:Providing call handling servicesResponding to emergency situations,...
-
Customer Service Representative
1 week ago
Derby, Derby, United Kingdom WHSmith Full timeDiscover a fulfilling career with WHSmith as a Customer Service Representative in our vibrant store in Derby.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant. As a Sales Assistant, you will be responsible for providing exceptional customer service, working independently or as part of a team...
-
Service Delivery Coordinator
1 day ago
Derby, Derby, United Kingdom Stok UK Full timeJob TitleService Delivery RepresentativeJob DescriptionIn this pivotal role at Stok UK, you will play a crucial part in delivering exceptional customer service. Your primary responsibility will be to provide back-office support to key account managers and the operations team, ensuring seamless operational service delivery to clients.You will be the first...
-
Customer Service Representative
1 month ago
Derby, Derby, United Kingdom Dunelm Full timeJob OverviewPay - £6.72 - £11.44 per hour.Dunelm is seeking a Sales Assistant to join our team in Derby. As a Sales Assistant, you will be the first point of call for customers, providing excellent customer service and ensuring a positive shopping experience.Key Responsibilities:Provide exceptional customer service, responding to customer queries and...
-
Customer Service Sales Representative
7 days ago
Derby, Derby, United Kingdom JYSK Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Sales Representative.As a key member of our store team, you will be responsible for delivering exceptional customer service and driving sales growth in the UK market.Key Responsibilities:Offer top-notch service to customers, ensuring they have an...